Customer Advocate

5 days ago

Perth, Australia carsales Full time

Company Description
**Curious to grow? Join a team that’s passionate about making buying and selling a great experience.**

Autonomy to choose where you work from - Office, Hybrid or Anywhere. Four times per year we bring the whole team together for planned collaboration, communication, and connection events.

By assisting our customers through their journey and supporting them with their needs, you are contributing to the goals of the greater Customer Service Team, driving both customer satisfaction and loyalty in a positive direction.

**What’s on offer**
- Autonomy to choose where you work from - Office, Hybrid or Anywhere.
- We’re a certified Great Place to Work, Family Friendly Workplace and WGEA Employer of Choice.
- 18 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender transition leave.
- For when you just need a break - access to your personal leave to take two Refuel Days per annum, the ability to purchase up to two weeks of additional annual leave per year and Public holiday swaps
- Plenty of flexible work arrangements depending on your personal situation. We can accommodate part time caring responsibilities, gradual retirement plans, staggered return to work arrangements following parental leave and serious illness, and absence from work or reduced hours to accommodate career related studies - just to name a few

**Job Description**:
**What you’ll do**
- Develop relationships with stakeholders to deliver a great customer service experience.
- Manage the invoicing and return process and liaise with suppliers regarding back orders.
- Advise clients on products, promotions and services.
- Utilise your strong relationship building skills to develop and grow sustainable and authentic relationships in order to retain clients.
- Manage freight delivery times and communicate issues to clients.

**Qualifications**:
**What we are looking for?**
- Strong customer service skills, with experience in a similar role.
- Ability to problem solve and critically think in order to resolve complex client enquiries and issues.
- Ability to perform in a fast-paced highly changing environment and be driven to support clients in a multifaceted role.
- Experience in the tyre industry would be highly regarded.
- Highly effective verbal and written communication.
- Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).

Additional Information
**A few other things we want to let you know about...**
- We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time. We are open to this conversation during our recruitment process if you want to know more just ask
- We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.

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