Manager Release and Change

Division: Corporate Service Division- Location: Sydney, NSW, AU, 2000- Req ID: 70310- **Ongoing**:

- **Sydney Metro/Greater Metro**:

- **Salary Clerk Garde11/12 $139,787 to $161,663, plus employer’s contribution to superannuation and annual leave loading**

**About us**

The Department of Communities and Justice (DCJ) is the lead agency under the Stronger Communities Cluster. DCJ works to enable everyone's right to access justice and help for families through early intervention and inclusion, with benefits for the whole community. Stronger Communities is focussed on achieving safe, just, inclusive, and resilient communities by providing services that are effective and responsive to community needs.

**Your role**

The Manager of Release & Change is in charge of setting up and refining policies, processes, and procedures to make sure any changes or transitions to the live operational environment—whether new, modified, or retired services—meet the agreed expectations of the business, customers, and users.

**What you’ll do**
- Plan and Manage Changes: Oversee the assessment, analysis, development, documentation, implementation, and integration of all service changes. Evaluate risks to the live environment’s integrity and ensure effective control to maintain availability, performance, security, and compliance.
- Deploy and Review Changes: Plan and execute transitions and change releases into a supported live environment. Review the effectiveness of these changes and suggest improvements to change management procedures.
- Project Planning: Define, document, and agree on the scope of service transition and change projects to ensure they are operable, supportable, and scalable to meet business needs.
- Stakeholder Communication: Facilitate open communication and discussions among stakeholders. Act as the main point of contact by developing and maintaining stakeholder engagement strategies and plans.
- Technical Advice: Develop an understanding of practice areas to provide technical knowledge and advice on transition and change services, aiding business decision-making and ensuring these services meet business value objectives.
- Process Design and Maintenance: Oversee the design and ongoing maintenance of all service transition and change processes to ensure they align with integrated interfaces and meet overall business transition needs.
- Team Collaboration: Work with geographically dispersed teams and provide support across different locations and services.

**What we’re looking for**
- Develop effective transition arrangements and change management plans despite unknown outcomes and impacts. Gain support for transitional activities where engagement levels may vary.
- Ensure processes exist for sustainable service provision, often dealing with complex challenges that require quick resolutions.
- Confirm outcomes and results, identify lessons learned, and develop action plans to ensure releases are effective and business outcomes are achieved.
- Review and evaluate the actual performance and outcomes of new or modified services against predicted outcomes to verify the success of changes.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities.
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close **10 October 2024 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ