Change and Release Manager

**Change and Release Manager**:
**Date**:14 Jan 2025

**Location**: Sydney, Australia

**Company**:Singtel Group

**The day to day**
- Change Process Ownership: Manage and maintain the end-to-end IT change management process in alignment with the ITIL framework. Ensure that all changes are logged, assessed, authorized, implemented, and reviewed.
- Change Requests: Review and assess change requests (RFCs) submitted by customers, technical teams, project managers, or business units, ensuring they are complete, accurate, and sufficiently detailed.
- Change Assessment: Coordinate with technical teams and business stakeholders to assess the potential impact, risk, and resource requirements of proposed changes.
- Change Advisory Board (CAB): Organize and chair the regular CAB meetings, ensuring that changes are properly evaluated by relevant stakeholders, risks are understood, and the appropriate approvals are obtained.
- Risk Management: Ensure risks associated with changes are identified, mitigated, and communicated. Implement backout plans for high-risk changes to ensure service continuity in case of failure.
- Release Planning: Work with development, QA, and operations teams to create release schedules, ensuring releases are planned in a way that minimizes risks and disruption.
- Automation and Deployment Tools: Work with DevOps teams to ensure that automated deployment and continuous integration/continuous deployment (CI/CD) tools are integrated into the release process to increase efficiency and reduce risks.
- Configuration Management Database (CMDB): Ensure that changes and releases are accurately reflected in the CMDB, providing a comprehensive view of all system dependencies and configurations.
- Process Refinement: Continuously review and improve change and release management processes to increase efficiency, reduce risks, and align with ITIL best practices.
- Compliance: Ensure that changes and releases comply with internal policies, industry standards, and external regulatory requirements (e.g., ISO, GDPR).

**Requirements**:

- Australian Citizen and eligibility to hold AGSVA Baseline security clearance
- 3+ years of experience in change and release management, preferably within an ITIL framework.
- Proven experience in managing changes and releases, including experience with coordinating CAB meetings and managing release schedules.
- Strong understanding of ITIL processes, particularly change, release, and configuration management.
- Experience with ITSM tools (e.g., ServiceNow, Jira) for change and release tracking and management.
- Excellent communication and coordination skills, with the ability to engage and align stakeholders from different technical and business backgrounds.
- Risk and impact analysis skills to evaluate the potential effects of changes on the overall environment.
- Attention to detail and organisational skills for managing multiple changes and releases simultaneously.
- Experience in a DevOps or Agile environment is desired, with exposure to automated release and deployment tools such as Jenkins, Bamboo, or Ansible.

**Perks we love at Optus**
- 3 days in the office, 2 days remote - with flexible hours to suit
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes