Customer Service Officer

Mercy Community Services supports and inspires people in need to live healthy lives within inclusive communities. Our 203-bed residential facility offers a range of services and believes a big part of what we do is to help our Residents flourish, knowing what is important to them and their individual needs. Free on-site parking and as a not-for-profit you will enjoy the benefits of salary packaging to increase your take home pay.

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**About your role**:
As the first point of contact at our Aged Care facility, the Customer Service Officer will provide a high level of Customer service to all visitors, Residents and staff. You will:

- Welcome visitors, greet Residents and attend to their queries
- Provide general administrative support to the executive and management team including training and meeting bookings
- Accurately maintain assigned registers, databases, stationery, and equipment supplies
- Reconcile invoices, correctly coded and distributed for payment in a timely manner and prepare and lodge banking
- Manage the requisition of stationary and other supplies
- Ensure accurate update, distribution and input of daily timesheets

**About you**:

- Business or Administration qualifications or equivalent experience
- Intermediate ability to use IT systems including Microsoft Suite
- Previous administration experience, including invoicing
- Excellent Resident service, communication and strong interpersonal skills
- Ability to solve problems, high levels of initiative and use discretion

**Why choose Mercy Community?**

Mercy Community appreciates the important work that each person contributes to the success of our programs and services. Being part of the Mercy team, means you have access to some fantastic benefits, such as:

- Provide the opportunity to increase your take home pay through the use of salary sacrificing and other packaging benefits - up to $18,550 per annum is available to take advantage of
- Provide access to novated leases for a vehicle to help reduce your taxable income
- Paid compliance checks
- Provide you and your immediate family free, professional, and confidential counselling services. This includes specialised First Nations counsellors
- Supportive team culture

Depending on your role, you may also be eligible:

- For annual influenza and/or other vaccination reimbursements
- To receive pay bonus’ of $500 for successful employee referrals
- To cash out or purchase annual leave and to

We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development. This includes making sure you have access to plenty of other career pathways and opportunities in the broader Supports programs and services across Mercy.

**How to apply**:
Thank you for your interest in working with us, and we hope to be in contact with you soon.
- Mercy Community is a Catholic not-for-profit organisation, compassionately inspiring and supporting people to live hopeful, connected lives within inclusive communities. We support families and young people, people living with a disability, and older people, and live by our values of Compassion, Integrity, Dignity and Empowerment._
- We, and the Sisters of Mercy Brisbane Congregation before us, have been providing services and support for over 150 years and our team operates across a network that encompasses urban, rural and remote communities. Please visit our website to find out more about our dedicated team and the work we do._
- Mercy Community is committed to Safeguarding - taking actions to promote and ensure the welfare of children and adults at risk, protect them from abuse or neglect and supporting an awareness of whole community responsibility to help and protect all in need._