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Client Service Assistant
3 weeks ago
**Company Description**
Client Services Assistant plays a crucial role in supporting the day-to-day operations of the Client Services team. This position is essential for maintaining the efficiency and effectiveness of the team by providing administrative assistance and contributing to the overall success of customer interactions, appointment management, and operational excellence. The Client Services Assistant acts as a vital support system to uphold the high standards set by the Client Services Specialist.
- Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
- Work collaboratively with all departments to support client, examinee and expert needs
- Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
- Assist in training lawyer/insurers/experts in the use of systems as required;
- SMS inbox management for examinee appointment confirmation
- Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
- FTA/late-cancellation re-bookings
- Teleconference connections
- Home-risk assessments
- Video testing calls with examinees
- Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
- Regular communication with Managers, Clinic Coordinator and Client Services Team.
- Communicate effectively with File Team and QA;
- Adhere to quality standards as per SOPs.
- Keep up to date with key administrative knowledge in order to provide effective support as requested;
- Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
- Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
- Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
- Ensure that facilities are suitable for expert needs;
- Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
- Promote and support practices that are inclusive, responsive, safe and accessible.
**Qualifications** Qualifications and Experience**
**Specific Knowledge and Skills**
- Legal, insurance or medical industry experience - highly regarded
- Administrative proficiency - ie. experience in providing admin support, handling appointments
- Strong organisational and time management skills
- Strong team player
- Excellent communication skills and ability to negotiate successful outcomes with customers
- Attention to detail
- Professional & immaculately presented
- Adaptable and reliable
- Problem solving - adaptable
**Additional Information**
**You are welcome here.**
Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
