Customer Services Coordinator

2 days ago

Bayswater, Australia Siemens Full time

Imagine a career where your innovation and creativity can make a positive impact on the world around you. At Siemens we focus on the biggest challenges facing Australia and New Zealand and provide technology-based solutions from our Building Technology, Mobility, Power Generation, Healthcare, Energy Management, Digital Factory, and Process Industries and Drives divisions.

Siemens is one of the largest and most successful electrical engineering and electronics organisations in the world. Operating across many different industry sectors, our technology products and services touch almost all our lives in some way every day of the year. Join us and discover how you can make a difference.

We currently have an exciting opportunity for a Customer Service Coordinator to join our Field Services Support team.

As the Coordinator, you will be responsible for all aspects of the customer experience and interface, from initial customer contact, through to scheduling timely field repair or maintenance, and management of commercial administration, including invoicing. You will remain diligent of customer questions, providing a high level of service, and maintain accurate file management to log, follow up, close and archive requests.

Working closely with the Field Service and Repair team to manage timely scheduling and following through to ensure completion and customer satisfaction with the resolution of their enquiry, the Coordinator is a key member of the team.

Our people are motivated, enthusiastic, and flexible. They’re passionate about making a difference and look for opportunities to get involved. If this sounds like you, then we’d love to hear from you.

Our success is underpinned by the sustainable value we bring to our customers, and we do this through our products, services, solutions, and our people. Siemens offers an environment where high performance is rewarded and avenues for growth encouraged and nurtured.

Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people. As part of Siemens Ownership culture, Siemens also genuinely supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.

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