Technical - Customer Service and Support

24 hours ago

Bayswater, Australia Balluff Full time

Position**:Technical - Customer service and support.**

THE COMPANY

Be part of a dynamic global organisation driven by a passion for innovation. Our mission: We will improve the competitive position of our customers enabling them to get in touch with their business by sharing our passion for automation, contributing to a better future for all stakeholders.

THE ROLE

Balluff is seeking a hands-on professional that can competently support customers, both internal and external with all their electrical automation product needs, coupled together with a willingness to learn and with an emphasis but not limited to the following:
**Responsibilities**:
1. Stay aligned with company/departmental strategy, plan, goals all the time. This is an important customer and sales support role.

2. Coordinate, Organize, structure the TCS (Technical Customer Support) department to provide a best-in-class service quality to customers - Service Excellence

3. Close cooperate and support sales team for the Pre-Sales activities, such as product demonstration, proposal presentation, Demo-show and so on, both in-office and on customer

4. Fulfill the customer requirement in an efficient way to meet business needs, both for internal customers and external customers, both pre
- and after-sales works.

5. Be an expert and lead to resolve complex issues and find proper resources to support team members.

6. Provide feedback or report to management from the local market, such as product quality performance and service quality, product demands, competitor information and so on.

7. Visit to customers on a regular basis, especially the key customers, as well as the urgent visit to customer for urgent cases and ensure the entire team also in line with this requirement.

8. Cooperate and communicate with APAC technical team

9. Management of tools, samples, demos

10. Accomplish other tasks assigned by line manager and/management

**Requirements**:
1. Bachelor’s degree or above, major in automation, mechanical, engineering or related field;
2. 3-5 years or above technical service experience in related industry, such as automation, machinery for automotive manufacture, energy, 3C and so on,

3. Knowledge with PLC (at least one of below: Siemens, Mitsubishi, AB, Omron etc.,) and/or IT language (Codesys, Node red, Json, Rest-API, Python etc) will be a plus

4. Service Sense + Sales senses with High accountability to face customers

5. Structured, self-driven, analytical and motivated, long-term planning, able to think out of box.

6. Good communication skill, able cooperate the resource for problem solving

7. Good English both in spoken and written.

8. Able to travel to customers locally and interstate.

9. Willing to working under pressure.

10. Keen interest to make technical Face to Face interactions with customers Pre and post sales activities prioritized by sales.

11. Ability to manage the work effectively towards pre-decided objectives.

THE REWARDS

**Salary**: $70,000.00 - $90,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bayswater, VIC 3153: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Technical support: 1 year (preferred)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Technical Support Officer

    2 weeks ago

    Bayswater, Australia Acova Full time $104,000 - $130,878 per year

    Company DescriptionAcova Pty Ltd is a joint venture dedicated to developing, producing, and commercialising advanced grain quality assessment technologies. The company's flagship product is a Visual Analysis (VA) solution that automates key steps in grain analysis using machine learning algorithms and custom hardware. This technology effectively detects...

  • Customer Service Coordinator

    5 days ago

    Bayswater North, Victoria, Australia Accent Aluminium Windows and Doors Full time $60,000 - $80,000 per year

    Accent Aluminium Windows and Doors is an Australian family owned and operated business, a leading manufacturer of high-quality Aluminium windows and doors, committed to deliver innovative, energy efficient, and sustainable solutions, proud of our heritage and proven reputation as a leader in the industry.About the RoleIn this role, you will be key to...

  • Technical Sales Support

    2 weeks ago

    Bayswater, Australia Siemens Mobility Full time

    We have an exciting opportunity for an experienced and motivated Internal Sales Support person to join our Measurement Intelligence team in our Bayswater Office. Reporting to the MI Business Segment Manager, this role will be challenging and rewarding. Your primary function is to support our Sales Team and their customers. Your key responsibilities will...

  • Technical Sales Support Professional

    5 days ago

    Bayswater, Australia Siemens Mobility Full time

    Siemens Electrification & Automation business unit bundles know-how from our smart grid, low, medium voltage, energy automation, energy distribution businesses. Together as a business we cover every voltage from low voltage to medium voltage, plus we are heavily investing globally and locally in the market growth areas of micro grid, big data, energy...

  • Internal Sales Assistant

    2 weeks ago

    Bayswater, Australia GigGear Road Cases Full time

    GigGear Road Cases is one of Australia's leading road case manufacturers, hard transit case and technical packaging specialists. Seeking a flexible self-starter for a broad based, first-point-of-contact sales role. The position is highly customer focussed, dealing with telephone, on-line and showroom enquiries and is responsible for the full sales...

  • Customer Service Officer

    5 days ago

    Bayswater, Australia Supagas Pty Ltd Full time

    Fantastic rewards program - Work for an Essential Service for financial security. - Continual ongoing support and training provided. **About Supagas** Supagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on our...

  • Technical Sales Support

    2 weeks ago

    Bayswater, Australia Siemens Healthineers Full time

    We have an exciting opportunity for an experienced and motivated Internal Sales Support person to join our Measurement Intelligence team in our Bayswater Office. Reporting to the MI Business Segment Manager, this role will be challenging and rewarding. Your primary function is to support our Sales Team and their customers. Your key responsibilities will...

  • Customer Service Team

    2 weeks ago

    Bayswater, Australia DNA Talent Full time

    **Customer Service Team**: An exciting opportunity is now available for a highly motivated and proactive individual to join the Customer Service team in Melbourne. - Competent and confident with making inbound phone calls to customers. - Managing customer’s escalations and queries. - A drive and energy to succeed - Manage escalated issues and ensure the...

  • Customer Services Coordinator

    24 hours ago

    Bayswater, Australia Siemens Full time

    Imagine a career where your innovation and creativity can make a positive impact on the world around you. At Siemens we focus on the biggest challenges facing Australia and New Zealand and provide technology-based solutions from our Building Technology, Mobility, Power Generation, Healthcare, Energy Management, Digital Factory, and Process Industries and...

  • Customer Service

    2 weeks ago

    Bayswater, Australia Sharp & Carter Full time

    Collaborative and friendly team environment! - Highly dynamic role where two days will never be the same! - $60,000-$65,000+ | Excellent career growth opportunities! **About the role** An amazing opportunity has become available for a strong Administrator whom has a passion for Customer Service and working with people. Our client is a true market leader in...