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Customer Service Representative

2 weeks ago

Macquarie Park, Australia Mayday Recruitment Full time

Liaise with patients, doctors + representatives | Inbound customer service
- 12 months with a view to go permanent
- Flex working between home & Macquarie Park - Free onsite parking

Join this hugely successful global leader in medical technology, who has been named one of Australia’s Best Places to Work

A market leader in the medical industry, you will be part of their growing customer service team.

This company put excellent customer service to the forefront, providing top quality products, and they are looking for their next customer service super-star

**This role will include**:

- Inbound calls to provide product support to patients in an empathetic and engaging manner
- Liaise with clinicians, technicians, and company representatives
- Follow up on outbound calls and administration tasks
- Actively making suggestions to management with opportunities for company and systems improvement

**What's in it for you?**
- Be part of a team that makes a difference and helps others
- Work for a global corporation that loves to keep great staff and promote them up the chain
- Work with a passionate manager who is supportive and people-focused
- Free onsite parking and close to public transport
- Work from home and attend the office x2 days every fortnight
- $33 per hour + Super + team incentives
- Social outings including cinema trips and team lunches
- 12-month contract with the possibility of a permanent contract

**Experience required**:

- A background in Customer Service/Call Centre
- Keen interest in the Medical industry
- Must have the ability to commit to a 12-month contract
- Excellent communication skills with the ability to build rapport
- Ability to show empathy and remain calm under pressure
- All on-boarding and inductions will be done remotely due to current circumstances so you will need to be Tech-savvy, able to pick up new systems quickly
- A fantastic, can-do attitude and passion for helping others

**_I_