Customer Service Representative

5 hours ago

Macquarie Park, Australia BD Full time

**Job Description Summary**: Great opportunity for someone to join our team on a 12 month fixed term contract as a Customer Service Representative.

**Purpose of role**:
**Responsibilities**:

- Answering customer enquiries relating to product information, pricing, stock availability and order shipment tracking.
- Processing of customer orders and sample requests.
- Processing and co-ordination of customer claims, including credits and returns, working closely with Sales and Marketing and Warehouse associates to ensure thorough investigation and processes have been followed.
- Use of Salesforce for case management and customer contacts
- Proactively support Business areas, act as primary point of contact for Sales and Marketing Associates for Customer Service and Order Management related activities.
- Participate in Business meetings, sharing relevant customer and departmental information.
- Attend periodic product/system/strategy training. Continually challenge BD customer service procedures to ensure they are supporting our customer needs and recommend such changes to the Customer Service Manager.
- Achievement of set Key Performance Indicators relating to accuracy of Customer Service and customer order processing Adhere to the requirements of the Quality Management System as maintained by BD Australia.

**Knowledge and Experience**:

- Experience in a fast paced customer service environment, ideally within the healthcare or FMCG industry.
- Excellent customer service and interpersonal skills - a strong negotiator, with proven ability to resolve conflict.
- Good communication and presentation skills (both on the telephone and in person).
- Appreciation of Customer Service impact on existing and new business relationships.
- Superior time management skills.
- Active Listener.
- Pro-active, dedicated but also flexible.
- Attention to detail in processes and systems.
- Organised, disciplined and committed.
- An ability to work autonomously within a team.
- Innovative/effective problem solving skills.
- SAP and/or JD Edwards experience preferable

**How To Apply**

**Primary Work Location**: AUS Sydney - North Ryde

**Additional Locations**:
**Work Shift**:

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