Customer Service Representative

The Customer Service Representative role provides effective and consistent support to the business and our customers in matters related to the ordering and delivery of products. This role resides within Commercial Operations and the role reports to the Customer Service Manager.

**WHAT YOU WILL DO**

Your responsibilities will include, but are not limited to:

- Manage the Customer Service Mail Inbox
- Answer phone enquiries
- Order Management including process orders in SAP
- Manage the entire credits and returns process
- Process monthly rebates
- Coordinate with the warehouse and couriers to arrange urgent deliveries
- Provide guidance to our colleagues in ANZ around general customer and order enquiries
- Work closely with the business in supporting any stock issues
- Support new product launches

**WHAT YOU MUST HAVE**

To be successful in this role, you will have:

- 3+ years’ experience in a similar role in pharmaceutical, medical devices or FMCG industry
- Experience with ERP system (preferably SAP)
- Intermediate/Advanced level user experience of MS Office, including Outlook
- Strong Collaboration skills
- Accountability
- Self-motivated, autonomous and growth mindset
- Excellent communication skills
- Ability to identify potential issue before they arise
- Team player

**WHAT YOU CAN EXPECT**
- Competitive compensation package and benefits offered
- High performing team culture and development opportunities
- Hybrid working - 3 days onsite/ 2 days working from home
- Great office environment with free parking

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

**Who we are**

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**What we look for**

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
No relocation

**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R213017