Customer Service Representative

1 week ago


Macquarie Park, Australia Alcon Full time

Benefits
- Global leader in eye care medical device industry to help patients see better
- Competitive compensation package and benefits offered, 10% additional year end bonus, online exercise classes and wellbeing programs, salary continuance insurance, etc.
- Great team culture and development opportunities
- Hybrid working - 3 days onsite / 2 days working from home

About the Customer Service Representative Role
- Handling of customers queries on the phone
- Processing orders in SAP to enable correct purchase, invoicing and delivery of Alcon product to customers
- Liaising with freight for tracking of orders
- Providing excellent customer services for customers and commercial teams
- The role offers an opportunity to display initiative, a passion for service excellence and to actively demonstrate Alcon’s core values.

Skills and Experience
- Accurate and quick data processing skills
- SAP experience
- Good communication skills
- Attention to detail
- Problem solving
- Customer service experience in the Medical Device or Pharmaceutical industry preferred

D&I

Alcon champions equality, giving back to the community and wellbeing by embracing initiatives that educate and inspire our associates to their best self.

Great Place to Work certified



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