Manager Complaints Assessment

3 days ago

Brisbane, Australia Queensland Government Full time

**The Professional Standards and Governance Command (PSGC) ensures the community has confidence that Queensland Corrective Services (QCS) as a top tier public safety agency is delivering professional corrective services through a competent and confident workforce supported by strong and ethical leadership. The purpose of PSGC is to build, drive and maintain a mature and corruption resistant culture that promotes disciplined ethical behaviour and professional practice through deterrence, education and system improvements. It reviews, determines compliance, and reports on issues relating to ethical and professional standards and behaviours.

The Ethical Standards - Assessment, Intelligence and Support Group - is responsible for the receipt and assessment of complaints relating to staff conduct which encompasses intelligence analysis and assessment and the provision of education and support to work units around the State.

To be successful in this role you will have:
Provide leadership and direction to the Assessment Unit to ensure delivery of an effective complaints management function in accordance with legislative requirements and contemporary best practice.
Provide trusted advice to the Director Ethical Standards-Assessment, Intelligence and Support Group, Assistant Commissioner Professional Standards and Governance Command and leaders/managers across QCS on the resolution of complaints in a timely and appropriate manner.
Lead the effective operations of receiving, recording, assessing and managing all QCS complaints of suspected criminal conduct, corrupt conduct, misconduct and breaches of the Code of Conduct.
Oversee the end to end co-ordination of the complaints process, ensuring compliance with legislative requirements and QCS policies and procedures.
Develop and implement robust and fit for purpose complaints management frameworks, processes, and systems to ensure an effective and defensible approach to the assessment and management of complaints.
Ensure the effective administration of the QCS Complaint Management system ensuring all required data is captured and recorded accurately.
Develop and manage strategic relationships with regulatory and law enforcement agencies including Integrity Services of the Crime and Corruption Commission (CCC) and Queensland Police Service (QPS) in the management of allegations and conduct of investigations.
Monitor the assessment and recording of Public Interest Disclosures and provide agency statistics to inform reporting to ensure that appropriate outcomes for the Group are achieved.

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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