Manager Complaints Assessment

4 days ago

Brisbane, Australia Queensland Government Full time

**The Professional Standards and Governance Command (PSGC) ensures the community has confidence that Queensland Corrective Services (QCS) as a top tier public safety agency is delivering professional corrective services through a competent and confident workforce supported by strong and ethical leadership. The purpose of PSGC is to build, drive and maintain a mature and corruption resistant culture that promotes disciplined ethical behaviour and professional practice through deterrence, education and system improvements. It reviews, determines compliance, and reports on issues relating to ethical and professional standards and behaviours.

The Ethical Standards - Assessment, Intelligence and Support Group - is responsible for the receipt and assessment of complaints relating to staff conduct which encompasses intelligence analysis and assessment and the provision of education and support to work units around the State.

To be successful in this role you will have:
Provide leadership and direction to the Assessment Unit to ensure delivery of an effective complaints management function in accordance with legislative requirements and contemporary best practice.
Provide trusted advice to the Director Ethical Standards-Assessment, Intelligence and Support Group, Assistant Commissioner Professional Standards and Governance Command and leaders/managers across QCS on the resolution of complaints in a timely and appropriate manner.
Lead the effective operations of receiving, recording, assessing and managing all QCS complaints of suspected criminal conduct, corrupt conduct, misconduct and breaches of the Code of Conduct.
Oversee the end to end co-ordination of the complaints process, ensuring compliance with legislative requirements and QCS policies and procedures.
Develop and implement robust and fit for purpose complaints management frameworks, processes, and systems to ensure an effective and defensible approach to the assessment and management of complaints.
Ensure the effective administration of the QCS Complaint Management system ensuring all required data is captured and recorded accurately.
Develop and manage strategic relationships with regulatory and law enforcement agencies including Integrity Services of the Crime and Corruption Commission (CCC) and Queensland Police Service (QPS) in the management of allegations and conduct of investigations.
Monitor the assessment and recording of Public Interest Disclosures and provide agency statistics to inform reporting to ensure that appropriate outcomes for the Group are achieved.

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Manager, Assessment

    4 days ago

    Brisbane, Australia Office of the Health Ombudsman Full time

    **In this role you will**: - Manage the efficient and effective delivery and coordination of high-quality assessments - practitioner (registered and unregistered) systemic, complex priority in line with organisation policies, procedures, and legislation, including: - prioritisation and progression of caseloads to achieve strict deadlines in a complex and...

  • Complaints Administrator

    2 weeks ago

    Brisbane, Australia Queensland Corrective Services Full time

    **In this role you will**: - Provide high level executive and administrative support to the management of the Complaints Assessment Unit including diary management, word processing, photocopying and collating of reports, filing, distribution of correspondence, and administrative research activities. - Assist in the preparation of ministerial and other...

  • Complaints Officer

    2 weeks ago

    Brisbane, Australia Chandler Macleod Full time

    **About the company**: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. They are currently looking for an experienced **Complaints Officer** to join their team on a long-term temporary assignment for 12 months. **About the role**: - Managing complaints coming into...

  • Aps5 Complaints Officer

    5 days ago

    Brisbane, Australia Chandler Macleod Full time

    **About the company**: As one of Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. A great opportunity...

  • Assessment Officer

    1 day ago

    Brisbane, Australia Queensland Government Full time

    **About us We have a vision that our communities will be safe and supported by fair and ethical public institutions with a focus on those matters of highest threat to the Queensland community. As an organisation we are committed to this vision and as such our values of people, accountability, integrity, courage and excellence underpin everything we do at...

  • Complaints Resolution Specialist

    23 hours ago

    Brisbane, Queensland, Australia beBeeResolution Full time

    Join us as a Complaints Resolution Specialist and play a key role in resolving matters and improving our claims experience.We're looking for an experienced professional to manage complaints regarding our CTP Claims, providing valuable insights and recommendations to enhance our claims practices and optimise both customer and compliance outcomes.About the...

  • Incidents and Complaints Manager

    1 day ago

    Brisbane, Australia Apex Group Ltd Full time

    Incidents and Complaints Manager The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our...

  • Aps5 Complaints Officer

    7 days ago

    Brisbane, Australia HAYS Full time

    12-Month Contract with Reputable Federal Agency in Brisbane **Your new company**: Hays has partnered with a large Federal government statutory agency. **Your new role**: The APS5 Complaints Officer operates under limited supervision, handling moderately complex to complex tasks. The role is guided by legislation, policies, procedures, standards,...

  • CTP Complaint Resolution Specialist

    2 days ago

    Brisbane, Queensland, Australia beBeeComplaints Full time $80,000 - $120,000

    Transforming lives as a CTP complaints professional.You will be part of a top-tier ASX-listed company helping to create a stronger and more resilient business, enabling our iconic insurance brands.Your Key ResponsibilitiesIn this role, you will manage and resolve complaints across three CTP schemes, ensuring a fair and thoughtful resolution. You will also...

  • Principal Assessment Officer

    3 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    The Principal Assessment Officer coordinates risk assessment, triage, and the assessment of complaints and other matters to ensure activities comply with the Office of the Health Ombudsman's (OHO) policies, procedures, and legislative requirements as set out in the Health Ombudsman Act 2013.The role also manages matters referred from assessment to other...