Aps5 Complaints Officer

7 days ago

Brisbane, Australia HAYS Full time

12-Month Contract with Reputable Federal Agency in Brisbane

**Your new company**:
Hays has partnered with a large Federal government statutory agency.

**Your new role**:
The APS5 Complaints Officer operates under limited supervision, handling moderately complex to complex tasks. The role is guided by legislation, policies, procedures, standards, methodologies, and precedents.

**Responsibilities include**:

- Managing complaints and participant incidents:

- Assessing, recording, resolving, and referring as required.
- Managing escalated complaints:

- Ensuring strict deadlines are met.
- Producing quality written correspondence:

- Crafting formal responses for a range of audiences, including the Minister.
- Coordinating correspondence, briefing, and reporting functions: Facilitating effective communication within the Complaints Team.
- Supporting the Complaints Team:

- Contributing to the team’s overall objectives and performance.

**What you'll get in return**:

- A 12-month initial contract within a large Federal Government Department in Brisbane and a competitive daily rate
- Contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Your nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- Option to be engaged on a Pty Ltd basis (conditions apply)
- Regular contact with consultants throughout the duration of your assignment

**What you need to do now**:
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply

For further information about this role, please contact:
Chelsea Pearse

Manager -Public Sector

07 3243 3086

2844893

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