Motor Assessing Team Manager

**Motor Assessing Team Manager**
**(**
**Job Number**:
**2200017X**
**)**

**Description**

**About the role**

Here at RACQ, we are looking for a Team Manager to lead our Motor Assessing team In this role you will lead a team of 10-12 assessors, based on several Assessing Team locations across Queensland. This role is fast-paced, dynamic and evolving. We work within a diverse workforce of energised, enthusiastic, and caring people, and constantly strive to deliver the best possible service to our members.

We have operations based on site at Selected Repairers as well as working from home in Brisbane, Sunshine Coast and Gold Coast. Our leaders need to be flexible in their work locations as travel is required occasionally to these locations. In this role your key duties will include:

- Overseeing repairable and total loss motor vehicle assessments
- Liaising with members and customers on the outcomes of assessments that may include researching market values for total loss claims
- Managing the repair process outcomes and responding to enquiries from members and the Motor Claims Operations team
- Setting clear expectations and direction, coaching and motivating team members; including leading by example to achieve member, operational and engagement goals, and objectives
- Contributing and driving quality, timeliness and cost outcomes within the assessing team and the repair network; identifying emerging risks and opportunities for improvement
- Ensuring compliance across OEM Manufacturer Repair Methods, and adherence to the Motor Vehicle Repaid Industry Code of Conduct of which RACQ are a signatory.

**About you**

At RACQ we have a strong culture and emphasis on staff engagement. You will be one of the team, passionate, considerate, adaptable and conscientious. Our roles are to maintain core values around generosity, excellence and dedication. As a Team Manager you will need to have the following:

- Experience leading/managing frontline Assessing teams including virtual teams
- Proven leadership, and the demonstrated ability to engage and promote a positive work culture
- Energy and the ability to persist and thrive in a fast-paced environment
- An understanding of the claims processes and environment is beneficial
- Adaptability; able to manage through weather events and changing environments
- The ability to understand and interpret legislation and technical product documentation

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113