Motor Claims Recovery Officer

**Motor Claims Recovery Officer**
**(**
**Job Number**:
**220001DR**
**)**

**Description**

**Motor Claims Recovery Officer**

**About the role**
- Multiple start dates available
- $30.18 commencement rate at entry level. Experience levels may be considered
- Full Time & Part Time hours available hours rostered over a 7-day working week
- Shifts available to suit parents, students, and many other circumstances
- Full training provided to set you up for success
- Various locations available. We currently have members of our department working on site at EMP, in Brisbane CBD, Sunshine Coast, Gold Coast & Toowoomba. Office vs work from home flexibility is our normal. All staff are required to spend some time on site with their team, with the rest of the time spent working from home where appropriate.

**What will you be doing?**

As the Recoveries Officer, you will be responsible for handling all Recovery enquiries. In this role you are empowered to proactively manage claims, this could involve lodging the claim, ensuring our members have a positive experience in their time of need. Or management of an existing claim through to settlement. Working in a fast-paced environment, every day will be different. There are new people to meet and new things to learn. We thrive as whole RACQ team with strong values, culture, and vision.

**Specific duties include**:

- Manage a diverse portfolio of motor recoveries in a proactive and cost-effective manner, ensuring appropriate strategies are applied for the most effective outcome
- Make and/or defend indemnity and liability decisions in an accurate and timely manner
- Ensure a high standard of customer service is maintained for our internal and external stakeholders while building strong collaborative relationships
- Ensure management of recoveries is in line with compliance and regulatory standards such as the General Insurance code of Practice and Debt Recovery Guidelines
- Constructively manage negotiations with a view of achieving the best possible outcome across all claims
- Actively participate in coaching and training to upskill and build capability within your team

**About you**
- Strong people skills and a proven ability to work well within a team in a fast-paced environment where Excellent customer service interactions are required for internal and external relationship building.
- Excellent written, verbal, and interpersonal communication skills (including managing emotionally charged situations) Recovery, debt management or claims management/handling experience across the banking or finance sector (Insurance experience highly desirable)
- Demonstrated ability to effectively manage priorities and drive own performance
- Strong negotiation and conflict resolution skills include key understandings of road rules.
- Daily contributions to ensure Monthly Debt Recovery target dollars are being met.
- 100% compliance when identifying Financial Hardship Triggers
- Meeting Average Recovery Lengths for Third Parties and Third-Party Insurers.
- Meeting Average Recovery Rate for Third Parties and Third-Party Insurers.
- Meeting expectations on proactive claims audit including business and compliance based best practice.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you;**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregi