Team Manager Motor Claims

**Team Manager Motor Claims **(**Job Number**:240001DU**)**

**Description**

**Team Manager - Motor Claims**

We have both permanent and temporary opportunities available for a Claims professional to join RACQ Motor Claims as a Team Manager. The Motor Claims division is fast-paced, dynamic and continually evolving. Our diverse workforce is composed of energised, enthusiastic, and caring individuals. Being there for our members is at the heart of what we do. Whether assisting our members over the phone, proactively managing their claims, or improving our processes, we strive to deliver the best possible service and drive a positive future for all Queenslanders.

**About the role**

In this role, you will provide strong leadership and direction to meet operational performance goals and engagement objectives. You will take charge of the day-to-day operations, ensuring efficient claims handling, maintaining quality standards, and delivering exceptional member experiences. You will be responsible for effectively managing priorities, creating focus, supporting capability devilment, and removing barriers to ensure the team achieves the desired outcomes. You will also identify and implement continuous improvement initiatives and maintain collaborative relationships with relevant stakeholders.

As a Team Manager, you will lead by example in fostering a positive workplace culture that aligns with RACQ Values. You will be required to be onsite at Eight Mile Plains to support your team at least once a week or as needed.

**About you**

We are looking for skilled leaders to oversee our teams, which consists of members with varying levels of experience. As the Team Manager, you will identify and utilise each team member's strengths, fostering their development and growth to deliver exceptional outcomes for our members. Your ability to embrace and leverage the diverse competencies of the team will be crucial in driving success and achieving the best results. Ideally, you will have:

- At least 2-5 years relevant experience across leading a large team
- Insurance industry experience is desired but other industries will certainly be considered
- Strong leadership and a high level of proven ability to motivate staff to achieve personal and business objectives
- Demonstrated experience in identifying, creating, developing and maintaining effective relationships
- Member-focused mindset, high empathy and service delivery are a must
- Excellent organisational and time management skills.
- Experience in managing Risk and Compliance
- High complaints awareness with passion for reducing unnecessary escalations
- Advanced problem solving and decision-making skills
- Ability to cope with varying changes, workloads, and pressures

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000+ online courses.

**Ready to do good