Motor Assessor

**Exciting opportunity to join SA’s iconic RAA Insurance**:

- **Full-time permanent position based at Pickles Auctions (Salisbury Plains)**:

- **Join a high performing team with a fun, inclusive and supportive culture**

This exciting new opportunity will see you as a Motor Assessor based at Pickles Auctions, Salisbury Plains, review, consider, determine, negotiate, and complete all motor assessment activities to provide the most fair and reasonable outcome for all parties. You will determine, review, assess, verify, and manage repair quotes to ensure repairs fall in line with RAA insurance repair allowances without compromise to quality and/or safety. In addition, you will:

- Represent RAA at the Pickles Auctions triage centre
- Complete digital assessments ensuring all process requirements are followed
- Complying with relevant acts, the insurance code of practice, Motor Vehicle Repair Industry Code (MVRIC) code of conduct along with guidelines for quality and safely.
- Conduct vehicle damage assessments utilising our ARNIE system
- Determine outcomes for repair or total loss
- Negotiate and authorise repair costs and outcomes with all parties involved
- Respond to technical inquiries and assist to resolve complex claims
- Plus much more**.**

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

In the role of Motor Assessor, you will need the technical skill, communication, and decision-making abilities to negotiate and determine motor assessment matters to ensure a fair and reasonable outcome for all parties along with:

- A trade certificate in panel beating and/or spray painting or related is essential or, Institute of Automotive Mechanical Engineer’s AUR40520 - Certificate IV in Vehicle Loss Assessing or recognised equivalent.
- Strong conflict management and decision-making skills
- Excellent customer focus, negotiation, and communication skills
- Experience working within management areas of the motor repair industry, ideally having previously managed a Crash Repair Workshop, including experience with client liaison and administration
- Strong technical skills in relation to quoting, repair and painting of motor vehicles
- Intermediate keyboard and computer skills
- Ability to prioritise and manage day-to-day workload independently

**About us**

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

**Benefits**

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our RAA Rewards Program
- Generous discounts on all RAA products
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

**How to apply**

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.