Property Assessing Team Manager

**Property Assessing Team Manager**
**(**
**Job Number**:
**23000026**
**)**

**Description**

**About the role**

As the Team Manager for the Property Assessing team at RACQ Insurance, you will be responsible for leading and motivating a team of 12 direct reports. Reporting to the Manager, you will oversee the team's performance and provide direction, coaching, and support to drive success. As a leader in the property assurance field, you will act as an advocate for our members, building strong relationships, resolving issues, and providing feedback. Additionally, you will assist with trade-related tasks, identify, and mitigate risks, and ensure compliance within the team. Your key duties will include:

- Leading the team positively towards achieving individual and team-based goals and outcomes.
- Effectively manage staff performance and behaviours in line with RACQ group policy to achieve business objectives
- Ensuring a high standard of communication occurs between internal staff and external stakeholders.
- Driving performance, motivation and engagement through mechanisms such as monthly one to ones, coaching and team meetings.
- Contribute and participate in strategic planning initiatives.

**About you**

We are seeking a skilled leader to manage our team of assessors, which includes both long-term and newer team members. As the team leader, you will be able to identify and capitalise on the strengths of each team member, fostering their development and growth to deliver exceptional outcomes for our members. Your ability to embrace and leverage the diverse competencies of the team will be crucial in driving success and achieving the best results. Ideally you will have:

- At least 3-5 years relevant experience across assessing, trade or property claims
- Strong leadership skills, and a high level of proven ability to motivate staff to achieve personal and business objectives
- Demonstrated experience in identifying, creating, developing and maintaining effective relationships
- Member-focused mindset, high empathy and service delivery are a must
- Excellent organisational and time management skills
- A trade qualification, either building or trade certificate (mandatory).

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113