Team Leader, Desktop Fleet Team

$100,512 to $112,622 p.a (HEW 7)
Ongoing, Full time, Joondalup Campus
DIGITAL AND CAMPUS SERVICES
$100,512 to $112,622 pa (HEW 7) PLUS 17% SUPERANNUATION
JOONDALUP CAMPUS
ONGOING, FULL TIME
Edith Cowan University
At ECU we are guided by our values of integrity, respect, rational inquiry, personal excellence and courage. Our focus on teaching and research is driven by engagement and partnerships with those in the many communities we were established to serve.
Our new city campus is coming to the heart of the Perth CBD and is set to redefine higher education in Western Australia. It will bring incredible opportunities for students, staff, and the community. Find out more about ECU City and the impact your involvement can make on this exciting and career defining project.
Digital and Campus Services Team
Digital and Campus Services (DCS) provides a responsive, integrated and customer-orientated service that brings together the digital and physical environments for students and staff, supporting their teaching, learning, research, and administrative needs.
Nature of Employment
The working hours extend from 6:45am - 6:00pm, Monday to Friday. Any working from home arrangement will be determined by operational requirements of the Customer Services Team.
Details
As the Team Leader of Desktop Fleet Team, you are accountable to:
Lead and manage staff to deliver effective and seamless services to customers, through a flexible professional workforce enabled by appropriate training, cross skilling, and seamless resource allocation practices.
Assess and manage the University end user device environment and develop customer confidence in delivery of services through engaging and managing the relationships with Schools and Service Centres in understanding the University requirements for these services.
Manage the acquisition, provisioning, deployment, and eventual disposal of end user devices across the University in a timely and effective manner utilising good project and asset management practices.
Maintain the quality of asset information of end user devices in the operational asset management database through good asset management practices and pro-active identification and resolution of missing and incorrect data.
Ensure team has clarity of the priorities and goals for delivery of services through leading, managing and driving continuous improvement focussing on enabling technologies, working with vendors, operational efficiencies, and the customer experience.
Establish appropriate documentation of processes, procedures and knowledge enabling consistent and optimal delivery of services.
Protect the University data and systems through adherence to published policy, standard and process documents and immediately reporting any suspected breaches, vulnerabilities, or other security issues to the Information Security Team, while also providing input into any improvement opportunities to mitigate any future risks.
Participate in all ECU, team, and individual planning activities; comply with ECU policies and practices in all aspects of their work and conduct; and ensure the safety and wellbeing of themselves and others by complying with OSH and EO requirements.
**Key Capabilities**:
Relevant undergraduate qualification with extensive experience or an equivalent combination of relevant experience and/or education/training.
Demonstrable experience in assessing and supporting personal computing devices and understanding hardware technical specifications for all supported devices.
Demonstrable contract management and project management experience for the deployment of end user computing services.
Ability to develop and implement realistic project plans in response to the organisation’s needs.
Ability to optimise resources by negotiating and allocating resources to services, programs, and projects to achieve outcomes, identifying opportunities to improve efficiency and resource utilisation, and aiming towards limited resource wastage.
Ability to manage and focus on all aspects of customer service to achieve quality outcomes for all parties involved.
Ability to build, maintain and strengthen professional relationships with others at work and in the wider organisation community.
Ability to anticipate and resolve problems, being proactive to minimise issues and initiating action to deal with problems when they arise.
You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry Personal Excellence and Courage.
Remuneration
This full time, ongoing position attracts remuneration of $100,512 to $112,622 per annum plus 17% University superannuation contribution.
Contact
For more information, please contact Sisira Lokuge, Digital Support Manager on 08 6304 6054.
How to Apply
Please upload your resume plus a statement (2 page maximum) outlining your suitability for the position in relation to the key capabilities of the role.
Closing Date
Applications close on Sunday,