Team Manager

16 hours ago

Joondalup, Australia Royal Automobile Club of WA Full time

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. As a purpose-driven, member-focused organisation, we strive to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
- Your Opportunity
- As a Team Manager in our Contact Centres located in Joondalup and West Perth, you will coach, mentor, and develop a team of consultants, enabling them to showcase the value and benefits of RAC products and services while providing exceptional support to our members via phone.- Locations: Joondalup and West Perth- Working hours: Monday to Friday (37.5 hours per week), with scheduled Saturday shifts on rotation every 6 or 10 weeks
- What You Will Be Doing- Lead, inspire, and develop a team of customer service and sales professionals to achieve individual and collective targets.- Provide ongoing coaching and mentorship to support career development and skill enhancement.- Foster a culture of continuous learning and improvement, ensuring each team member reaches their potential.- Support team members in overcoming challenges, improving performance, and building resilience.- Address member concerns promptly and effectively, ensuring positive resolutions.- Monitor day-to-day operations to ensure the execution of strategies and initiatives.
- What We Are Looking For
- As a member-focused organisation, alignment with our values is essential, in addition to:
- A seasoned customer service professional with leadership experience, ideally in a fast-paced, multi-tasking contact centre environment.- A strong leader and mentor with the ability to motivate, coach, and develop team members.- Experience working to and achieving KPIs and targets.- A commitment to creating a cohesive, collaborative, and high-performing team culture.- Excellent communication skills, with the ability to listen and relate well to others.- Empathy and resilience, ensuring positive engagement in challenging situations.- Strong computer literacy and the ability to use multiple systems while engaging with members.
- What Can We Offer You?- A secure, full-time, permanent position within your local community.- Genuine career development pathways, supported by ongoing training, mentorship, and tangible advancement opportunities.- Comprehensive coaching and leadership development to enhance your skills as a leader.- Free Roadside Assistance and discounts on RAC products and services, including Insurance, Holiday Parks and Resorts, Security, Finance, and Auto Services.- A supportive, inclusive work environment, enabling all employees to thrive.- Access to an active social club and exclusive member benefits.
- Applications Close: COB Friday 2nd May 2025
- #BetterJourneysRAC

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