Customer Service Officer

5 days ago


Melbourne, Australia Everything Fleet Full time

**Everything Fleet**
**Melbourne**:
**Fulltime**:
**About the Company**

Everything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years.

Our services include subscription, leasing and rental hire and covers everything in-between from smash repairs to mechanical services.

With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way

**About the Role**

Reporting to the Branch Manager, we are looking for a Customer Service superstar to work in newly opened off-site Branch at Melbourne Airport - Westmeadows, where you will provide both face to face and over the phone customer service and reservation support ensuring that every interaction with the customer is first class.

This role will see you working full time on a rotating roster across Monday - Sunday 7am - 6pm with flexibility to work extended hours if required, as well as public holidays.

Please note casual opportunites are also availabe for this role.

**Key Responsibilities**:

- Meet and greet customers providing best in class service
- Complete subscription and/or rental agreements in a timely and accurate manner
- Validate customers documents such as Driver’s License
- Sell/upsell over the counter subscription and/or rental products i.e., upgrades, insurance cover, GPS, fuel
- Take credit card payments and accurately update the system
- Attend to walk in customers in a prompt and efficient manner
- Inspect vehicles prior to and on return of booking to ensure no damage
- Record vehicle damage, process incident reports and action claims
- Assist with Vehicle Detailing from time to time, both inside and out ready for the next customer
- Answer calls and manage reservations for multiple locations
- Ensure the right vehicles are on site for each reservation
- Maintain a high level of customer service, answering calls in a timely manner from general enquiries, extensions of rental or subscription bookings to new reservations

**Required Skills & Experience**:

- Experience in the car/truck rental or subscription industry is highly regarded
- Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly
- Hold a drivers’ license with no restrictions and a good driving record, and your own reliable transport to get to work
- Strong computer skills with the ability to quickly learn the point-of-sale software
- Ability to work unsupervised, with a strong work ethic, sense of responsibility and accountability
- Ability to multitask, be highly organised with have a strong attention to detail
- Experienced in dealing with customer issues and conflict resolution
- Take pride in your work, the office that you work in and the presentation of the fleet of vehicles

**Benefits**:

- Bonuses / performance incentives
- Reward and recognition programme
- Ongoing career development and progression opportunities
- Product discounts
- Paid uniform
- Fortnightly pay
- Paid day off for your birthday (after 6 months)

**Employer questions**
- Do you have customer service experience?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have experience using point of sale (POS) software?
- Which of the following statements best describes your right to work in Australia?
- Which of the following Microsoft Office products are you experienced with?
- What’s your expected annual base salary?
- Do you have a current Australian driver’s licence?
- How many years’ experience do you have as a Car Rental Officer?
- Please confirm you have car/vehicle rental experience or outline your relevant transferable skills
- Please confirm you have your own reliable transport to get to Westmeadows each day
- (1) Please confirm you have full flexibility to work a rotating roster across Monday - Sunday 7am - 6pm which will include public holidays. (2) Please advise if you are looking for a permanent full time or a casual role?



  • Melbourne, Australia CSC (Corporation Service Company) Full time

    As a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...


  • Melbourne, Australia Public Sector People Full time

    Paying $34.79 per hour + super - Standard Office Hours - Part time 24 hours a week - Local Government Opportunity You will be the first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services. **Role** As a Customer Service Officer in the Call Centre, you'll be responsible for...


  • Melbourne, Australia AFCA Full time

    **Company Description** As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference. Are you a customer...


  • Melbourne, Australia PERSOLKELLY Full time

    Our client, a global leader in manufacturing is seeking a highly experienced Customer Service Officer to support their team in Springvale. Our client, a global leader in manufacturing is seeking a highly experienced **Customer Service Officer** to support their team in Springvale. **About the role** As a Customer Service all-rounder, you will work closely...


  • Melbourne, Australia Cleanaway Waste Management Limited Full time

    Overview Join Australia's leader in sustainable, total waste management solutions. Customer Service Officer About Us Joinus at Cleanaway and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high...


  • Melbourne, Australia HAYS Full time

    Waste Management Organisation | Full time Mon-Fri | $32 per hour plus 10.5% Super | Dandenong Location **Your new company** This well-renowned organisation is currently seeking on a full-time basis a Customer Service Officer to join their office team onsite in Dandenong. With several decades of waste management experience this organisation seeks to provide...


  • Melbourne, Australia PERSOLKELLY Full time

    Our client is recognized as a global leader in materials supply based in Derrimut who are seeking an experienced Customer Service Officer to start asap. Our client is recognized as a global leader in materials supply based in Derrimut who are seeking an experienced Customer Service Officer to start asap. **About the company**: As a Customer Service...


  • Melbourne, Victoria, Australia ICP Group Australasia Full time $60,000 - $80,000 per year

    About the roleICP Group is a manufacturer and distributor of coatings and adhesives to the global market for leading brands such as Rebound Ace, Plexipave and Stainproof.Join the dynamic team at ICP Group Australasia as a full-time Customer Service Officer based in our Tullamarine, VIC office. In this varied and fulfilling role, you will be the friendly face...


  • Melbourne, Australia ROBERT WALTERS AUSTRALIA Full time

    About the Company:Our client is a leading manufacturing business based in Sunshine West. They are currently growing their Customer Service team and this will be the third new addition to the team. Have the opportunity to work across Customer Service and Administrtion duties.Working Hours: 8:30 AM - 5:00 PMWorking Location: 5 days in Sunshine Office Key...


  • Melbourne, Victoria, Australia Public Sector People Full time $75,400 per year

    Public Sector People are working closely with a council in the northern suburbs to recruit a Customer Service Officer for a 6-month temporary contract. Position: Customer Service Officer Duration: 6 months Part Time: 25 hours per week (over 5 days) Location: Northern Suburbs Rate: $36.09 per hour Super Key Responsibilities:Deliver...