Customer Service Officer

4 days ago

Melbourne, Australia HAYS Full time

Waste Management Organisation | Full time Mon-Fri | $32 per hour plus 10.5% Super | Dandenong Location

**Your new company**

This well-renowned organisation is currently seeking on a full-time basis a Customer Service Officer to join their office team onsite in Dandenong. With several decades of waste management experience this organisation seeks to provide customers and clients with effective and ecologically focused waste management solutions whilst upholding their key principle of sustainable development.

**Your new role**

Reporting to the Customer Service Supervisor, your role is to provide excellent customer service & a first-call resolution experience in the waste collection business through frontline activities which include client retention, customer service and generation of revenue growth through outbound sales.

Duties and responsibilities include:

- Assess and respond to customer enquiries by providing appropriate waste management solutions
- Collate customer service data and utilize and update systems as required
- Coordinate with logistics team to find solutions for customers based on geographical requirements, service frequency and waste impact
- Proactive retention of customer relationships
- Liaising with internal and external stakeholders and identifying opportunities to upsell and maximise revenue potential
- Adherence to any and all workplace safety policies and procedures
- Undertake other reasonable duties within your position as directed by the Customer Experiences Supervisor

**What you'll need to succeed**

***
- Previous customer service or administration experience is a must
- Phone-based customer service/call centre experience highly desirable
- You must be self-motivated and flexible, with a ‘can-do’ attitude
- You must be tech savvy and be able to utilise computer systems
- Salesforce or SAP experience highly desirable
- Excellent written and verbal communication skills
- Ability to maintain customer relationships and meet specific KPIs and targets
- You must be willing to undergo a police check and pre-employment medical check
- Have full-working rights

**What you'll get in return**

***
- Excellent training and ongoing support
- Monthly team events
- Great family work culture and office environment
- Flexibility to work on a rotating roster from Monday to Friday

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2690568

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