Account Manager

**Brennan. Where true performance thrives.**
At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our **True Performance System** - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

**Why join Brennan**
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

**True rewards**
In addition to competitive remuneration, Brennan offers extensive benefits, including:

- Training and certification bonuses
- Culture Awards that recognise excellence
- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities
- Discounted hardware and software
- An environment that embraces learning and development

**The Role**
We are looking for an experienced Account Manager to join our team working in our Brisbane office. As an Account Manager, you will find yourself managing a portfolio of customers across the entire Brennan solution stack, ensuring they receive a seamless experience at every interaction. Having an MSP/Systems Integrator background is highly desirable.

**Key Responsibilities**:

- Meeting with our customers and looking for new business and cross selling opportunities.
- Develop a deep understanding of customer’s business including orchestration of strategic business planning, roadmaps, and workshops on how technology can help address their business requirements.
- Developing customer intelligence and customer relationships to support retention and growth. Ensuring that all our customer contracts are renewed on time.
- Act as the main customer-facing resource for a defined portfolio of customers - including responding to customer requests for information, developing and planning solution presentations and demonstrations, and technical/product guidance in meetings etc.
- Plan and support local marketing activities to agreed budgets and timelines and integrate personal sales efforts with other organised marketing activities.
- Collaborate with all Practices and Vendors to ensure full knowledge of services and products, this will include attending training courses when required.
- Driving future technology roadmaps for the customer.
- Preparation of proposals, contracts, and tender responses.
- Bid management, interaction with Presales, Service Delivery, and management to design solutions for our customers

**What skills and experience you bring**:

- Minimum 5 years ICT account management experience
- A successful track record of achieving sales revenue targets
- Proven ability to manage large, complex whole of business IT and Telecommunications solutions.
- Consultative sales experience and approach
- Demonstrated ability to position and present at a C-suite level
- Demonstrated ability to lead and collaborate with a multi-disciplined team
- Demonstrated ability to manage the sales process and pipeline
- Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, data, networking, unified communications, voice or telephony.

**Note**: As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan is an equal-opportunity employer.