Group Life Claims Leader

1 week ago

Sydney, Australia Australian Retirement Trust Full time

**Take hold of a monster opportunity as a Group Life Claims Leader in our ART Life - Claims Delivery team. If you’re a good fit for this role and live in Sydney, we’d love you to apply.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. We’re on the lookout for a passionate and experienced **Group Life Claims Leader** to join our Sydney based Claims Delivery team on a permanent basis.

In this role, you’ll guide an end-to-end claims team that’s all about supporting our members on their journey back to work and health. You’ll be at the forefront of delivering innovative claims management practices, ensuring alignment with ART Life’s policies, procedures, and reinsurance guidelines. If you thrive on technical decision-making, mentoring others, and driving continuous improvement, this could be your next big move.

We’re proud of our holistic approach to claims management, where empathy, courage and excellence are more than just words—they’re how we work every day. You’ll lead a team that’s focused on understanding each member’s unique needs, collaborating with stakeholders, and empowering our people to adapt and innovate. From strategic projects to coaching and capability uplift, you’ll play a key role in shaping the future of claims at ART. If you’re ready to bring your leadership skills to a place that values people and purpose, we’d love to hear from you.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You’re a strategic thinker with the ability to analyse dashboards, reports, and financial data to identify trends and recommend solutions.
- You bring deep experience in claims assessment and managing complex cases within a structured claims framework.
- You have expert knowledge of group insurance products and understand the regulatory and legislative landscape.
- You’re a confident leader who motivates teams, resolves complex issues, and drives service and efficiency improvements.
- You’re skilled at interpreting policy terms and contracts, and thrive in environments that require clarity, collaboration, and coaching.

**About us**

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

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