Team Leader

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**

We are currently seeking an experienced **Team Leader** to join our **Travel Claims** team on a permanent full-time basis. This role will be based in our Brisbane CBD office with a hybrid approach working in the office and WFH. This position will sit within our Corporate Services Network (CSN) team.

Working with the leadership and management team, this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives and Championing Customer Service Excellence. This role has a significant focus on leadership, customer service, data integrity and continuous improvement.

**How you'll make an impact**

As a Team Leader with exposure to General Insurance who is looking to solidify their career within our Global Brand, your responsibilities include but are not limited to:

- Manage the day to day operations of the Travel Claims team
- Lead and motivate the wider Travel Claims team
- Set priorities and plan workload of the team
- Review staff performance and provide training and coaching where required
- Build and develop strong working relationships with our Clients
- Preparing management reports
- Manage daily workflow in order to maintain client service standards - Internal and External
- Provide escalation point to team following complaints and/or technical queries
- Attendance at stakeholder meetings/conferences/phone calls when required

**About you**
- Minimum five (5) years Insurance Claims Experience
- Demonstrated experience of leading and managing a claims team
- Ability to build and develop relationships
- Insurance policy interpretation skills
- Strong level of leadership skills
- Excellent customer service skills
- Experience handling Travel Claims
- Proven experience in relationship building
- High level of interpersonal and communications skills
- Strong business acumen
- Strong knowledge of the financial drivers for the company
- Proven experience in achieving business targets
- Negotiation skills
- Coaching and mentoring skills
- Previous experience in managing remote teams would be an advantage

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- Flexible work arrangements - including WFH
- Paid Parental Leave
- Opportunities for ongoing education and development
- Service recognition awards
- Employee assistance program for yourself and immediate family members
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people

**A brief overview on GB**

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**To be considered for this opportunity you must have the right to live and work in Australia when applying.**Agency applicants will not be considered for this role.**
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant._

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexibl