Customer Service Executive

4 days ago

Sydney, Australia Hatch Full time

** This role is at TPG Telecom (not for Hatch)**

Hatch is supporting TPG Telecom to find a great Customer Service Executive to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like TPG Telecom.

**About the role at TPG Telecom**

The sales support specialist's primary role is to support the Wholesale and Carrier Account Management team to ensure Wholesale/Carrier customer service requests are actioned efficiently and professionally. This will involve quality assurance of sales documentation, preparation of customer order contracts, working with the customer to compile detailed requirements for installation, and managing the ordering process to ensure 100% accuracy on hardware and access line orders.

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Customer Support Team Training - Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives
- Customer Support Technology Management - Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support
- Customer Support Team Enablement - Collect and analyze customer data to optimize the workflows, operating procedures, and resources to enable support teams

**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like TPG Telecom.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $80,000.00 - $120,000.00 per year

Work Location: One location

  • Advisor, Executive Services

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Advisor, Executive Services -SafeWork NSW** **Grade**:Clerk Grade 7/8 **Salary range**:$106,025 - $117,363 + superannuation and leave loading **Duration**:Ongoing **Location**:Gosford or Parramatta** **Applications Close: Thursday 17th July 2025 (9:59AM)** **About the team** The Ministerial, Executive and Parliamentary Services team provides a range of...

  • Executive Assistant

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Executive Assistant to Managing Director** **Grade**: 7/8 **Salary range**:$113,574 - $125,720 + super **Duration**:Ongoing **Location**: Hybrid, with requirement to attend Sydney McKell office at a minimum of two days per week. More office days may be required week on week based on Business requirements. - Noting we are anticipating this role to commence...

  • Executive Assistant

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Executive Assistant to Managing Director Grade: 7/8 Salary range: $113,574 - $125,720 + super Duration: Ongoing Location: Hybrid, with requirement to attend Sydney McKell office at a minimum of two days per week. More office days may be required week on week based on Business requirements. Noting we are anticipating this role to commence in January 2026....

  • Executive Assistant

    3 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Executive Assistant, Ongoing, Sydney** - Full time ongoing role available in Sydney CBD - Clerk Grade 7/8, Salary ($101,947 - $112,849), plus employer’s contribution to superannuation and annual leave loading - Enjoy a 35-hour working week and flexible work options **About us** The Department of Customer Service (DCS) is a great place to work! Our...

  • Executive Director Strategy

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $323,000 per year

    Executive Director, Strategy & PerformanceLead enterprise strategy and drive reform across a high-impact public sector portfolioSenior Executive Band 2 opportunity in Policy, Strategy and Governance, based in Sydney, NSWSalary package starting at $323,000 per annum including superannuationFlexible working arrangements available with in-office presence...

  • Executive Support Officer

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Executive Support Officer, Ongoing opportunity, flexible work locations (Sydney CBD, Gosford or Parramatta)** - ** **Full time, Ongoing Opportunity - Location: Flexible work locations (Sydney CBD, Gosford or Parramatta), however, regular travel to Sydney CBD is required - Clerk Grade: 5/6: $93,295 - $102,941 +super **The opportunity and the role**: An...

  • Customer Service Representative

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service Representatives Part Time - Brookvale Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($71,959 - $ 87,753pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location**: Brookvale Service Centre **Employment Status**:Part Time, ongoing...

  • Executive Manager

    6 days ago

    Sydney, Australia Service NSW Full time

    **Executive Manager** - **SNSW Grade**11/12**Location - Haymarket,**Gosford** or Parramatta**1** x Ong**oing Full-Time** **About the Team**: Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, the Digital Services division has successfully transformed and streamlined NSW...

  • Customer Service Executive

    3 days ago

    Sydney, Australia LARUS Limited Full time

    **Job description** **Job brief** We are looking for a passionate Costumer Service Executive from Australia. Your main goal for this role will be to monitor each employee's work and provide excellent customer satisfaction to the customers. As a Customer service Executive, you will be responsible for contacting customers and responding to their complaints...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Six Degrees Executive Full time $90,000 - $120,000 per year

    Our clientis a global leader in supplying specialty materials to a wide range of industries—from aerospace and automotive to industrial manufacturing and consumer goods. Operating in over 70 countries, they have a strong heritage towards innovation and a commitment to sustainability.  The role of the Customer Service Officer is to engage in...