Incident & Complaint Manager

3 days ago

Sydney, Australia Equity Trustees Full time

We're excited to offer you a fantastic opportunity to join our Oversight, Risk, and Insurance team within the Corporate and Superannuation Trustee Service (CSTS). In this role, you'll play a pivotal part in ensuring that service providers manage incidents within CSTS' risk appetite effectively and efficiently. Your focus will be on ensuring member complaints are handled with fairness and consistency, always prioritising member interests, and driving quality and process improvement through coaching service providers where necessary.

**About the role**:

- Relationship Management
- Incident/Complaint uplift coaching
- Contribute to Audits / Projects
- Reporting to Key Stakeholders
- Incident Management
- Complaint Management
- Melbourne or Sydney based

**What you'll need to succeed**:

- Previous experience in line 1 or line 2 compliance role in superannuation / financial services
- Knowledge of superannuation law and complaint management highly regarded
- Demonstrated abilities in key stakeholder engagement and influencing
- Ability to prepare high-quality written reports for presentation to senior stakeholders
- A commercial orientation with a continuous improvement mindset.
- Tertiary qualification in Business, Finance, Law or related field

**What we offer**:

- A warm, open, and supportive culture
- An attractive remuneration package, including reward and recognition programs
- An employee wellness program, including discounted health insurance and an employee assistance program
- A workplace volunteering and giving program to enable you to help others in the community
- We are proud to be part of the Top 30 Best Workplaces to Giveback 2022
- Discounted tax and estate planning services
- Great central CBD location, Modern office fit-out and end-of-trip facilities.
- Flexible/Hybrid working environment

**About us - Trusted since 1888**

Equity Trustees was established in 1888 and is now one of Australia's largest specialist trustee companies. We help our clients grow, manage and protect their wealth now and for future generations. As a trustee company, we are responsible for always acting in our client's best interests, ensuring they feel safe, valued, and cared for.

We are committed to providing a workplace that is flexible, rewarding, and supportive of individual development. Just as you will help us grow our business, we will help you grow in your career.

**#LI-Hybrid

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