Team Co-ordinator Retention

5 days ago

Sydney, Australia AMP Limited Full time

**The opportunity**

The Team Coordinator is integral in ensuring the delivery of our service offering. The role will support the Senior Manager Retention to ensure that the team and individuals meet operational scorecard objectives and coordinate the workflow. Lending is responsible for AMP Bank’s practice/ broker finance, retail product manufacturing, lending operations and 1st and 3rd party distribution.

**How you will make an impact**
- Work allocations amongst team and assisting with resources requests such as leave
- Providing 1 x 1 coaching sessions with individual team members to improve efficiency & effectiveness
- Monitor & review coaching plans with Senior manager
- Investigation of Complaint & Client Experiences as required (from Brokers, BDMs and customers directly)
- Incident & Risk management support as the Senior Manager requires
- Maintenance of SOPs and ensuring team have sufficient training to perform roles and meet CPD requirements
- Liaising with Third Party Vendors for operational updates
- Identify and raise any areas of concern that may impact the client experience and expose the Bank to potential losses or instances of non-compliance with regulatory guidelines or community expectations.
- Triaging team requests and addressing adhoc enquiries
- Identifying process improvement opportunities and support the design and implementation of identified changes

**What you will bring to the role**
- Ideally a minimum of 2 years’ experience in a lending operations business.
- Experience in Client-Facing role
- Leading Others experience (desirable)
- Ability to manage high volumes and work effectively under pressure
- Demonstrated effective conflict resolution and negotiation skills

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

**Message to recruitment agencies

  • Marketing Co-ordinator

    1 week ago

    Sydney, Australia Saunders Lynn and Company Full time

    Head start marketing Co-ordinator role - Near Parramatta - $ 60,000+ Super pro rata (6 months contract) **This organisation has lots of work to do and needs a capable marketing assistant to help get the marketing programs back up to speed!** This is an opportunity to do a deep dive in marketing communications (DIY using Adobe Indesign) or briefing and...

  • Construction Project Co-ordinator

    2 weeks ago

    Sydney, Australia SupplyM8 International Pty Ltd Full time

    **About us**: Supplym8 International is a fast-growing company looking for a full-time Project Coordinator managing and co-ordinating several projects across Sydney and surrounding areas. You need to be a Well-organised, hard-working, fit, energetic, and enthusiastic learner with an excellent ability to meet timelines. You will be managing and co-ordinating...

  • Cultivating Academic Excellence: Assistant English Co-ordinator Opportunity

    5 hours ago

    Sydney, New South Wales, Australia beBeeEnglish Full time $80,000 - $100,000

    Assistant English Co-ordinator RoleThis role offers a unique opportunity to enrich the educational experiences of students in a dynamic and supportive environment.As Assistant English Co-ordinator, you will play a key part in shaping the learning journey of our students, working closely with teachers and other support staff to deliver high-quality teaching...

  • Office Co-ordinator/supervisor

    2 weeks ago

    Sydney, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!** **About Us...** **LUXXE Outsourced Hotel Services** is a home-grown Australian boutique services company operating in Melbourne, Canberra, Sydney, Western Sydney,...

  • Office Co-ordinator/supervisor

    2 weeks ago

    Sydney, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!** **About Us...** **LUXXE Outsourced Hotel Services** is a home-grown Australian boutique services company operating in Melbourne, Canberra, Sydney, Brisbane,...

  • Office Co-ordinator

    2 weeks ago

    North Sydney, Australia Innovior Pty. Ltd. Full time

    **Do you want to join a fast paced, entrepreneurial digital transformation consultancy?**: - **Do you want a varied role where you are key to bring the team together**: - **Based in North Sydney with exceptional views over Sydney harbour** Look no further. At Innovior, you’ll receive the support you need to excel - and the freedom to make your...

  • Scientific Services Co-ordinator

    2 weeks ago

    Sydney, Australia The Garvan Institute of Medical Research Full time

    The Garvan Institute of Medical Research brings together world leading researchers and clinicians, collaborating locally and globally, to improve human health. Our mission is to harness all the information encoded in our genome to better diagnose, treat, predict and prevent disease. From the individual patient with rare disease, to the many thousands...

  • Service Centre Case Co-ordinator

    2 weeks ago

    Sydney, Australia Bupa Full time

    Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental,...

  • Service Co-ordinator

    7 days ago

    Sydney, Australia ACRWORLD Full time

    $65,000 - $75,000 + super - Schedule technicians to repairs and maintenance - HVAC Industry ACR Worlds client are looking for a Service Co-ordinator/Scheduler to join their growing team! My client is a reputable business within the HVAC space and have been established since 1985. They have grown steadily from a small service & maintenance company to a...

  • Workplace Co-ordinator

    2 weeks ago

    Sydney, Australia Reserve Bank of Australia Full time

    Workplace Co-ordinator What the role will do: - Induct new team members into workplace related activities- Maintain a safe, clean and well-maintained work environment- Ensure operational efficiency in workplace services and soft facilities management- Act as an Emergency Warden and First Aider (NOT REQUIRED for TEMP ROLE)- Support internal engagement...