Team Co-ordinator Retention

6 hours ago

Sydney, Australia AMP Limited Full time

**The opportunity**

The Team Coordinator is integral in ensuring the delivery of our service offering. The role will support the Senior Manager Retention to ensure that the team and individuals meet operational scorecard objectives and coordinate the workflow. Lending is responsible for AMP Bank’s practice/ broker finance, retail product manufacturing, lending operations and 1st and 3rd party distribution.

**How you will make an impact**
- Work allocations amongst team and assisting with resources requests such as leave
- Providing 1 x 1 coaching sessions with individual team members to improve efficiency & effectiveness
- Monitor & review coaching plans with Senior manager
- Investigation of Complaint & Client Experiences as required (from Brokers, BDMs and customers directly)
- Incident & Risk management support as the Senior Manager requires
- Maintenance of SOPs and ensuring team have sufficient training to perform roles and meet CPD requirements
- Liaising with Third Party Vendors for operational updates
- Identify and raise any areas of concern that may impact the client experience and expose the Bank to potential losses or instances of non-compliance with regulatory guidelines or community expectations.
- Triaging team requests and addressing adhoc enquiries
- Identifying process improvement opportunities and support the design and implementation of identified changes

**What you will bring to the role**
- Ideally a minimum of 2 years’ experience in a lending operations business.
- Experience in Client-Facing role
- Leading Others experience (desirable)
- Ability to manage high volumes and work effectively under pressure
- Demonstrated effective conflict resolution and negotiation skills

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

**Message to recruitment agencies

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