Specialist Hire Controller

**Specialist Hire Controller**
**Penrith NSW**
- **
We’re the largest family-owned equipment hire company in Australia and New Zealand.**:

- ** We’ll back you all the way with the tools and resources you need to succeed.**:

- ** You’ll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.**:

- ** $83,241 salary package inc super + profit share**

**With Kennards Hire You Can**

As a company that’s been around since 1948, we know what matters most: family and it’s at the heart of everything we do. We’re the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We’re committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we’re all focused on delivering what we say we will do - make our customers’ jobs easy.

**About the role**

The Specialist Hire Controller role is part of a wider Distribution Centre Team. The role will work closely with the wider business development team to grow the specialist business, support growth in the other specialist businesses and wider general hire, and offering total solutions to our customers. The role brings a customer centric focus to specialist product by providing a customised solution to meet the customer expectation of our equipment
expertise. The Specialist Hire Controller will report to the Specialist Manager.

**This role requires you to**
- Assist customers over the phone using the reservation prompt script at the front desk. Create, update and finalise hire schedules
- Co-ordinating customer hire contracts and branch administration
other branches/specialist branches, or the customer support centre
- Complete other paperwork and administration as required, such as “On Hire” equipment file and banking.
- Manage customer overdues to follow up on late returns
- Liaise closely with the Transport Manager to develop daily driver schedule to optimise Service Person/Driver efficiencies and meet customer requirements, and have awareness of driver movements throughout the day to adapt to changing branch needs
- Clean and maintain the branch showroom, yard and storage spaces
- Follow the directions of the Specialist Manager/Assistant Specialist Manager, and complete all other tasks as requested by management

**About you**
- Successful applicants have come from various backgrounds such as; Customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance
- Previous experience in a customer service role, and a genuine interest in helping others
- A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes
- Time management skills including the ability to plan ahead and reschedule in accordance with changes in priorities
- An interest in mechanics and construction equipment and a desire to learn

**Join our team**

You can always tell someone who works at Kennards Hire. They're well-rounded, fair-dinkum and damn good at what they do. Once you walk through our door, we’ll back you all the way with the tools and resources you’ll need to succeed. You’ll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.

There’s also a great range of employee benefits and rewards on offer including:

- All the training and development you need to build a successful career with us
- Pathways to pursue your career, nationally and internationally
- Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
- Opportunity for profit share
- Great employee discount rates on our hire gear
- Our annual awards night, team BBQs and many other fun social events.

**So, whether you’re starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.