Specialist Hire Controller
7 days ago
**Specialist Hire Controller**
**Penrith,NSW**
- The largest family-owned equipment hire company in Australia and New Zealand
- Collaborative Culture: Thrive on teamwork, tackle challenges, succeed together
- We’ll back you all the way with the tools and resources you need to succeed
**With Kennards Hire You Can**
As a company that’s been around since 1948, we know what matters most: family and it’s at the heart of everything we do. We’re the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We’re committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we’re all focused on delivering what we say we will do - make our customers’ jobs easy.
**About the role**
As a Hire Controller within our Distribution Centre team, you’ll collaborate with our business development team to grow the specialist and general hire divisions. You’ll bring your customer-focused mindset to provide customized solutions, meeting customer expectations and enhancing our reputation for equipment expertise. Reporting to the Specialist Manager, you’ll manage the following:
- Assisting customers by phone and front desk, using the reservation prompt script to create, update, and finalise hire schedules.
- Coordinating customer contracts and managing branch administration.
- Completing necessary paperwork, including “On Hire” equipment files and banking.
- Managing customer follow-ups for overdue returns.
- Working closely with the Transport Manager to optimise daily driver schedules and monitor driver movements throughout the day.
- Maintaining a clean and organized branch showroom, yard, and storage spaces.
- Supporting the Specialist Manager and completing additional tasks as needed.
**About you**
We’re looking for someone who thrives in a customer-focused environment and can deliver a high level of service. Success in this role requires:
- 2+ years of experience in a similar or related role such as sales support, administration, or customer service,
- Excellent organisational and multitasking skills with strong attention to detail.
- Strong communication skills, both written and verbal.
- Ability to work independently and in a team environment.
- A customer-focused mindset with a strong problem-solving ability.
**Join our team**
You can always tell someone who works at Kennards Hire. They're well-rounded, fair-dinkum and damn good at what they do. Once you walk through our door, we’ll back you all the way with the tools and resources you’ll need to succeed. You’ll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.
There’s also a great range of employee benefits and rewards on offer including:
- All the training and development you need to build a successful career with us
- Pathways to pursue your career, nationally and internationally
- Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
- Opportunity for profit share share
- Great employee discount rates on our hire gear
- Our annual awards night, team BBQs and many other fun social events.
So, whether you’re starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.
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