Client Contact Centre Supervisor

2 days ago

Osborne Park, Australia VetPartners Full time

**Client Contact Centre Supervisor**

**Join a team that’s passionate about pets, people, and exceptional service.**

At **VetPartners**, we believe in making a difference—one call, one conversation, one pet at a time. Our Client Contact Centre is the heart of our connection with pet owners across **One Cancer Care, Best for Pet, Vetwest Animal Hospitals, and Adelaide Vet**. We’re looking for a **Client Contact Centre Supervisor** who’s ready to lead with empathy, drive performance, and elevate the client experience.

**What You’ll Do**:
**Your Key Responsibilities**:

- ** Lead & Inspire**: Mentor and coach your team to deliver outstanding service every day.
- ** Client Care**: Call answering, handle escalations and ensure every client feels heard and supported.
- ** Quality Focus**: Monitor interactions and uphold high service standards.
- ** Training & Development**: Empower your team with the tools and knowledge to succeed.
- ** Performance & Reporting**: Track KPIs and share insights with leadership.
- ** Continuous Improvement**: Identify opportunities to streamline processes and enhance satisfaction.
- ** Collaboration**: Be the bridge between the contact centre and other departments.

**What You’ll Bring**:

- Proven experience in a supervisory or leadership role within a contact centre or customer service setting.
- Excellent communication and interpersonal skills.
- A proactive, solutions-focused mindset.
- A genuine passion for client service.
- Veterinary industry knowledge is a bonus—but not essential.

**Why Join Us?**
- Competitive salary based on experience
- Full-time role with flexible hours (38 hrs/week)
- 4 weeks annual leave
- Ongoing professional development
- Access to Employee Assistance Program (EAP)
- Generous staff discounts
- A supportive, inclusive, and caring team culture

**Ready to Lead with Heart?

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