Ecommerce Account Manager

6 days ago

Brisbane, Australia Just Digital People Full time

3+ years experience in a similar role required
- Shopify or Magento experience highly desired
- Flexible Working Arrangements

We're hiring for an award-winning Ecommerce Agency, to hire a proficient Account Manager, who has exposure to large Ecommerce website projects, and is keen to get stuck in with a variety of exciting and large clients.

**Responsibilities**:

- Orchestrating a dynamic array of client retainers to propel growth for their online stores.
- Assuming accountability for all client activities, encompassing scopes, tasks, bugs, and projects.
- Skillfully defining client objectives and collaboratively overseeing task execution within your team.
- Displaying inventive problem-solving skills, thinking beyond conventional boundaries, and challenging established norms.
- Cultivating enduring client relationships, perpetually augmenting value to catalyze retention.
- Maintaining a comprehensive client roadmap, unveiling opportunities for innovation, rectifying business inefficiencies, and contributing to overall success.
- Guiding junior team members as a mentor, aiding in the attainment of their KPIs while drawing upon your seasoned expertise to shape their career trajectories.

**Your Profile**:

- Possess a commendable track record of over three years in a parallel account management role in the digital arena.
- Command experience with at least one of the following: Shopify Plus, Magento / Adobe, BigCommerce, or commercetools.
- Exhibit the proficiency to decipher intricate requisites into lucid outcomes.
- Demonstrate competence in navigating systems akin to Jira, Slack, and Zendesk (desired)
- Foster robust interpersonal bonds, exemplify adept communication, and relish the camaraderie of a youthful and enthusiastic team.
- Thrive within a process-oriented environment, showcasing impeccable planning and organizational acumen.

**Extra Mile Achievements**:

- Presenting solutions rather than dwelling on problems.
- Enthusiasm when witnessing your clients attain success.
- Embrace a light-hearted perspective without taking yourself overly seriously.

**Rewards in Store**:

- Engage in a work environment that you'll anticipate each day.
- Collaborate with an exceptional cohort that fosters a rich culture of support, culinary showdowns, convivial Friday gatherings, and taco-sharing camaraderie.
- Integrate within a reputable agency renowned for its partnership with distinguished brands and accolades from top-tier ecommerce solution providers.
- Leverage the collective wisdom of a seasoned team of ecommerce professionals spanning design, development, project management, and client triumph.
- Unveil a panorama of exciting career advancements within our rapidly expanding global team.
- Cement your career against the dynamic backdrop of the fast-paced ecommerce industry, ensuring it remains future-proof.

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