Member Consultant

3 days ago

Melbourne, Australia Defence Bank Full time

**Introduction**:
Join a dynamic team at Victoria Barracks branch
Seeking a customer service professional looking for their next big role
Be part of a different kind of banking and make a real different to our members

Defence Bank is a member-owned bank, we re-invest our profits into improving products and services for the benefit of our members who include the defence force and their families as well as the outer community. We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members.

We are currently recruiting for a Member Consultant position working full time in a permanent basis. The position will be based at our Victoria Barracks branch in Melbourne, however you may be required to work at our Bourke Street and Watsonia branch on occasion.The Member Consultant will contribute to the purpose and ongoing success of Defence Bank by delivering outstanding service in accordance with the needs of members and the business.

**Description**:
What you will do.

**This position is accountable for**:
Delivering outstanding member service to achieve agreed performance goals which includes:
Working with our members to achieve their financial goals.
Opening accounts, processing transactions, and responding to member queries.
Proactively promoting Defence Bank within Defence, with Defence Industry partners, and within the broader community to grow our member base and product portfolios.
Completing branch tasks to ensure ongoing compliance with legislation and Defence Bank’s policies and processes.

**To achieve this, you will work with**:
Current and prospective members.
Base command.
Key suppliers such as Chubb (security) and Prosegur (cash management).
Internal teams - Partner Relationship Managers, Wealth Investment Managers, Business Services, Business Technology, Lending Assessment, Loan Fulfilment, and People & Capability.

**Skills and Experiences**:
What you will bring.

A customer service star, you’re passionate about providing a consistent yet memorable experience. Your knack for uncovering needs, providing appropriately solutions, and achieving results. You connect with people, establishing rapport and trust quickly.

**You have**:
At least two years’ experience in a retail sales team ideally within financial services.
High school certificate or equivalent.

**Demonstrated experience or skills in**:
Achieving agreed goals in line with individual and team plans.
Building effective working relationships with stakeholders at all levels.
Facilitating presentations to small and large groups.
Picking up new concepts quickly.
Time management with the ability to handle unplanned interruptions.

We count on you. And you can count on us.

In joining our team, you'll get access to a great range of benefits including:
Reward and recognition platform - a number of vouchers, discounts, ecards and more
Thank you day - each year our employee receive one additional day of paid leave for ‘CEO Day’
Employee assistance program
Corporate wardrobe allowance
Volunteer and community service leave
Referral reward
Education Assistance
Access to parental leave after 6 months of working at the bank

Interested? We'd like to hear from you.

If you would like to be a part of our passionate team, click Apply.

  • Member Consultant

    7 days ago

    Melbourne, Australia Defence Bank Full time

    **Introduction**: We are Australia's Defence Bank. Established in 1975, we have 33 branches across Australia, a local Contact Centre, an award-winning mobile app, and 200 employees who make us a great place to work. As a member-owned bank, we re-invest our profits into improving products and services for the benefit of our members who include the men, women...

  • Member Experience Consultants

    3 days ago

    Melbourne, Australia AIA Full time

    BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better - because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to...

  • Member Management Consultant

    1 week ago

    Melbourne, Australia UniSuper Full time

    **Position can be based in Melbourne or Burwood (NSW)**: - **Utilise your superannuation experience and join an industry leader**: - **Be part of an organisation undergoing a time of exciting transformational change**: - **Additional 3 days paid leave over the Christmas period and competitive incentive bonus** **About US** UniSuper is a place where...

  • Member Experience Consultants

    7 days ago

    Melbourne, Victoria, Australia AIA Australia Limited Full time $60,000 - $90,000 per year

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a...

  • Consultant - Member Response

    1 day ago

    Melbourne, Victoria, Australia LeavePlus Full time $60,000 - $80,000 per year

    The Member Response Consultant role is an integral part of LeavePlus. The successful applicant of this role will be the front line to our member base, providing service, information and education. As part of a team, you will answer inbound calls to achieve positive and timely outcomes, satisfying the needs of our members that comply with relevant...

  • Member Relationship Consultant

    5 days ago

    Melbourne, Australia Heritage and People's Choice Full time

    Member Relationship Consultant - Collins Street, Melbourne CBD **Are you looking to take the next step in your career in banking?** Working with us at People First Bank as a **Member Relationship Consultant**, you will be empowered to have meaningful conversations with our members - to understand their financial position, goals and aspirations, and help...

  • Advice Member Experience Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Mercer Full time $60,000 - $120,000 per year

    We are seeking a talented individual to join our Mercer Financial Advice team at Mercer. This role can be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.Advice Member Experience ConsultantWorking in a fast paced dynamic team environment providing general advice to super fund...

  • Member Support Consultant Richmond

    3 days ago

    Melbourne, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that...

  • Member Support Consultant Bayside

    1 week ago

    Melbourne, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, **Fitness Fir**s**t** currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with **Fitness First** is more than just a paying job. It's the start of a...

  • Member Support Consultant Balaclava

    7 days ago

    Melbourne, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, **Fitness Fir**s**t** currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with **Fitness First** is more than just a paying job. It's the start of a...