Member Engagement Consultant

Be inspired everyday – let your work make a difference #Superwithimpact

More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.
HESTA is also an inspiring and rewarding place to work. That's because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they're focused on living and creating a strong organisational culture. We're an industry super fund dedicated to the people who keep our communities going. People who provide some of the best health, education and community services in the world are HESTA members – and we are proud to serve them.

The opportunity – 'Do what you love, and you'll never work a day in your life' #careerswithimpact

  Join Our Team as a General Adviser

Are you passionate about delivering top-notch financial advice and helping members navigate their superannuation journey? We're looking for a dedicated Member Engagement Consultant to join our dynamic team

Please note this is a 12 month maximum term contract opportunity.

What You'll Do:

As a Member Engagement Consultant, you'll play a pivotal role in providing phone-based general financial product advice to our valued members.

Your mission? To engage with members about their superannuation & retirement needs and identify any personal advice requirements they might have. You'll also take the initiative to make outbound calls to engage with existing members to help with their retirement needs.

About You:

• Experience & Passion: Proven experience in customer service within the financial services or superannuation sector, with a genuine passion for putting customers first.
• Communication Skills: An ability to simplify complex financial jargon into clear, understandable language, coupled with exceptional communication and problem-solving skills.
• Qualification: RG146 qualification is essential, and you're ready to elevate your career in superannuation and financial advice.

Why Join Us?

• Impact: Make a meaningful difference in our members' financial well-being.
• Growth: Take the next step in your career with opportunities for professional development.
• Team Spirit: Be part of a supportive and innovative team committed to excellence.

If you're ready to leverage your expertise and passion in a role that values your skills and puts members first, please reach out.

Benefits that matter and make a difference for our employees

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
• Your Professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity. 

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team and we'll call you to discuss. 

We'll close applications when we find the right person, so get in quick before you miss this opportunity.

Please note: Applications via recruitment agencies will not be accepted for this position 
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