Consultant - Member Response

2 days ago

Melbourne, Victoria, Australia LeavePlus Full time $60,000 - $80,000 per year

The Member Response Consultant role is an integral part of LeavePlus. The successful applicant of this role will be the front line to our member base, providing service, information and education. As part of a team, you will answer inbound calls to achieve positive and timely outcomes, satisfying the needs of our members that comply with relevant legislation, guidelines and business policies and procedures.

Responsibilities:

  • Receive inbound calls.
  • Provide superior customer service.
  • Determining and explaining eligibility in relation to legislation, guidelines and business policy and procedure.
  • Ensure that members provided correct information.
  • Build effective relationships with Customer Relations team and other teams within the business.
  • Manage your own work ensuring 100% accuracy and quality.
  • Perform a range of day-to-day administrative duties and assist with other duties as required.

Skills:

  • Excellent communications skills.
  • Excellent numeracy and literacy skills.
  • The ability to interpret and communicate legislation and policies effectively.
  • Capability of working under pressure in a fast-paced environment.
  • Impeccable attention to detail and quality assurance.
  • A positive attitude and mindset with the drive to learn and embrace company values and culture.
  • The ability to build rapport and demonstrate empathy.
  • A positive and resilient outlook.
  • Proven success in working in a fast paced, high-volume environment.
  • Ability to multitask and manage conflicting priorities.
  • Experience utilising multiple systems.
  • Strong customer first focus with excellent customer service skills.
  • Proven problem-solving skills.
  • Excellent negotiation skills.
  • Excellent time management skills.
  • Well-developed verbal, listening, comprehension and written communication skills.
  • Qualifications
  • Call/contact centre experience, with a focus on First call resolution.
  • Previous administration experience is a must.
  • Experience in reading, understanding, and interpreting legislation.
  • Experience of working within a team environment and taking direction.
  • A background in finance, insurance, banking, superannuation, or complex administrative processing.

Now is the time to join LeavePlus, as we embark on the transformational process to become the leading digital regulator and administrator of an employee entitlement scheme.

Utilizing cutting-edge data and digital solutions, we're streamlining, automating, and elevating our processes. By harnessing technological advancements and refining our systems, we're committed to delivering a unique user experience for both our members and our team.

Join Our Team: If you are a born problem solver and are energised by interpreting information and questioning information to make educated judgement calls then this role is the challenge you've been searching for. 

Application Process: To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our team at LeavePlus. 

Please note that employment at LeavePlus is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia. LeavePlus is proud to be an Equal Employment Opportunity Employer.

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