
Cc&b - Customer Care & Billing Consultant
2 days ago
**CC&B - Customer Care & Billing** | **Melbourne**
**Key Responsibilities**:
- Lead the end-to-end implementation of Oracle CC&B, including requirements gathering, design, configuration, testing, deployment, and post-go-live support.
- Engage with stakeholders to understand business processes and translate them into CC&B functionalities.
- Customize and configure Oracle CC&B modules such as Billing, Payments, Customer Management, and Metering.
- Design and implement integrations between CC&B and third-party systems (MDM, CSS, etc.).
- Provide technical and functional guidance to junior consultants and project teams.
- Lead workshops, training sessions, and knowledge transfer for internal teams and client users.
- Troubleshoot complex issues, perform root cause analysis, and drive resolution in a timely manner.
- Maintain project documentation and ensure compliance with best practices and standards.
- Collaborate with cross-functional teams including business analysts, developers, testers, and project managers.
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (required)
Work Location: In person
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