Overseas Customer Service Consultant 1

2 days ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**The Opportunity**

At Medibank we believe that every customer deserves nothing but the best service and we’re looking for great people who want to be a part of that culture.

You will be working at both Flinders University and The University of Adelaide as a member of the Overseas service team, which is a premium service centre, a one-stop-shop for all our overseas student member needs. Working in a collaborative environment you’ll be providing support, advice and value to our overseas students in relation to their health insurance.

This role is ideal for someone who is looking to further develop their Customer Service skills and build a career at Medibank.

Key responsibilities will include:
Providing a quality service for our valued customers

Service an end to end solution for the Overseas Student customers;
Being a positive contributor of the Overseas Specialist Team identifying and highlighting opportunities to improve the member and billing agent experience

**About You**

We are looking for empathetic and motivated people who are great at communicating face to face and over the phone in a compassionate and friendly manner. You know what exceptional customer service looks like because you put yourself in the customer’s shoes. You can think on your feet and tailor your response to different situations and people. You thrive on being able to solve problems and offer solutions. You support your colleagues and team around you to do the best job they can.

Additional skills and experience:
Knowledge and understanding of the health, finance, or insurance industry within Australia is desirable, (not compulsory)

Self
- starter; a drive to pursue own learning and development outcomes and results; and

Can remain calm and professional while dealing with at time challenging situations.

**What We Offer**

In return for your hard work we offer a range of great benefits, including subsidised private health insurance, travel insurance and pet insurance.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.

For a career option that will suit you better, click to apply.

**A career with us**

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

**To start small and impact bigger.

  • Overseas Customer Service Consultant

    2 days ago

    Docklands, Australia Medibank Full time

    **You’re only human.** It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. **The Opportunity** At...

  • Overseas Customer Service Consultant

    2 days ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Overseas Customer Service Consultant

    3 days ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    5 days ago

    Docklands, Australia Medibank Full time

    **The Role**: We are looking for Customer Service Consultants to join our Contact Centre. This is a permanent role with the opportunity to work full time on a rotating roster between the hours of 8am to 8pm (AEDT) Monday to Friday. Join us in this fast-paced role working in our call centre, playing a critical role in providing exceptional customer service to...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    5 days ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    5 days ago

    Docklands, Australia TSA Group Full time

    **Company Description** Join the TSA Family: Elevate Customer Experiences with Us!** TSA is proudly Australian-owned and a leader in the Outsourcing Industry. We help some of the country's biggest brands connect with their customers in meaningful ways. With call centres in both Australia and the Philippines, we’re on a mission to revolutionize how people...

  • Customer Service Officer

    3 days ago

    Docklands, Australia Extend After School Care Full time

    **Customer Service Officer** **World Trade Centre, Docklands, VIC** **Salary: $58,000 / Year + Superannuation** The Extend Group is a premium Outside School Hours Care (OSHC) provider, that provides exceptional care for children nationally. An exciting opportunity exists for an enthusiastic Customer Service Officer to join our small tight-knit team,...

  • Customer Service

    5 days ago

    Docklands, Victoria, Australia Australian Red Cross Full time $60,000 - $80,000 per year

    Part-time position – 22.8 hours per weekMaximum term role until September 2026 (Secondment opportunity)Docklands, VIC locationAbout Red CrossAustralian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.About the roleThis position is the initial point...

  • Health Assessment Clinician 1

    1 week ago

    Docklands, Australia Medibank Full time

    **Your career in healthcare made**_personal_** At Medibank we’ve recently unified our health services under one brand - **Amplar Health.** With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when...