Ao3 Customer Experience and Delivery

6 days ago

Toowoomba, Australia Windsor Group Full time

$46.27 per hour + super
- Through to EOFY with a possible extension
- Regional, hybrid role

**Ignite your Government Career by assisting and empowering Queenslanders to plan and prepare for key life events.**
- $46.27 per hour + super
- Through to EOFY with a possible extension Regional, hybrid role

A household name, this Qld Statutory Authority delivers financial decision-making advocacy, education and financial services to its clients. Entering this role, you will utilse your high level of customer service and ability to communicate at all levels.

On a daily basis you will:

- Work with customers to develop a consultative and mutually respectful relationship that will create a sense of ownership regarding outcomes.
- Deliver clear and regular communication around set timeframes.
- Work collaboratively where possible with the customers support networks when making decisions in the best interests of the customer.
- Maintain a customer caseload including file management
- Develop a knowledge of the law as it applied to deceased estate administration, Trusts, Will and Power of Attorney in Qld.
- Work within a supportive team committing to your own and others health and safety in the office.

In this role you will be dealing with customers who may be dealing with grief, a disability, seen or hidden, or has reached a point of financial need where they require urgent assistance. A high level of professionalism coupled with the ability to remain calm, and efficient in urgent requests is tantamount to success.

To be successful in this role you will be
- Outcome driven.
- Detail orientated.
- A proven team player.
- A quick and agile learner.
- A change agent.
- Working to set standards and maintaining compliance.

Please note a current criminal history check, or the ability to obtain one, will be required for this role.
- Windsor Group is committed to equal employment opportunities and providing a safe, inclusive and supportive workplace where individuals and diversity are encouraged. Windsor Group is a social enterprise providing expert advice, HR services, executive search and recruitment services for executive, permanent and temporary/contract roles across commercial, government and nonprofit sectors._

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