Recovery Officer

1 day ago

Sydney, Australia NRMA Motoring & Services Full time

We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners and our customers.

At SIXT Australia, we know our people are what revs up our business. That’s why we’re committed to creating exceptional careers, not just jobs. We’ve created career pathways to support your goals to help you move anywhere in our business and the country.

Health, wellbeing and work/life balance are non-negotiable. That’s why we’re committed to providing a safe and healthy environment, flexible working arrangements including regular work from home, and employee perks to support this commitment.

And, oh, the benefits: There’s up to 30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends—but that’s just the tip of the iceberg. As part of the NRMA Group, you have access to you a vast range of employee discounts, savings and special offers, and even more from our partners across banking, health insurance, fashion and more.

SIXT Australia is seeking a permanent **Full Time Recovery Officer** to join the team.

**Your main tasks overall will be**:

- Self-manage a portfolio of claims that has been delegated.
- Ensure all claims delegated are actioned and not aging.
- Determine liability and ensure all claims demands are generated and in adherence to SIXT Australia’s terms and conditions
- Directly liaising/corresponding with our internal and external customers and to assist them with their enquiries
- Responsible for chasing outstanding debts from customers and third parties to meet collection targets.
- Provide recommendations on files and making timely decisions in line with business needs
- Assist with on settlement files as well as negotiating with clients on settlements and making recommendations.
- Provide recommendations to contact centre manager on legal referrals or external collection companies
- Reporting and submitting collection results on a month-to-month basis
- Able to assist team members portfolios when called upon
- Contribute to the achievement of team and organisation goals.
- Able to assist and recover stolen vehicles.
- Have the ability to answer incoming customer enquiries as well as making outgoing phone calls to maximise recoveries.
- Provide customers with honest feedback with a positive attitude
- Liaise with other areas to gather and provide information
- Manage client expectations

**About you**:

- Tenacious phone skills with the ability to negotiate
- Proven dispute handling and conflict resolution skills
- Great time management skills, ensuring prompt contact is made
- The ability to overcome objections
- Ability to work with high volumes
- Good numeracy and literacy skills
- Proven ability to use investigative skills maximize cash collection
- Proven experience of meeting and exceeding set targets within a team environment
- Persuasive negotiator
- Quick thinker and able to use information at hand to quickly resolving issues for all parties
- Previous collection experience in insurance and/or motor vehicles will be advantageous

**Employee Benefits**:
To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

- NRMA Group Benefits
- 18 weeks paid primary and 4 weeks paid secondary parental leave
- Discounted Car Rental
- Great team environment

  • Recoveries Officer

    23 hours ago

    Sydney, New South Wales, Australia Transurban Full time $60,000 - $90,000 per year

    Working at Transurban is different; it's a place where you can see the benefits of your work, play out in real life, every day. We create city-sized solutions-building and operating safer, smarter, and more sustainable roads-to solve pressing transport challenges that are slowing cities down.About the roleWe're seeking a Recoveries Officer to contribute to...

  • Recoveries Officer

    20 hours ago

    Sydney, New South Wales, Australia Transurban Full time $90,000 - $120,000 per year

    Working at Transurban is different; it's a place where you can see the benefits of your work, play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.   About the role   We're seeking a Recoveries...

  • Recoveries Officer

    2 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    We’re looking for a Recoveries Officer to provide specialist support and process recovery activity within the team and Workers Compensation Claims. The role will be responsible for processing monetary financials in association with Workers Compensation Claim. This role is based in Sydney and will be permanent, full-time. **Key Responsibilities**: -...

  • Loss Recovery Officer

    3 days ago

    Sydney, New South Wales, Australia humm group Full time $60,000 - $120,000 per year

    Theflexicommercialculture is fast-paced and high-achieving and it is imperative that the Loss Recovery Officer brings a dynamic and can-do approach to the business.The Collections team is part of the Credit & Risk team atflexicommercialand is responsible for managing the end-to-end credit life cycle of our customers.The role is suited to someone who is...

  • Recoveries Officer

    2 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time $90,000 - $120,000 per year

    We're looking for a Recoveries Officer to provide specialist support and process recovery activity within the team and Workers Compensation Claims. The role will be responsible for processing monetary financials in association with Workers Compensation Claim.This role is based in Sydney and will be permanent, full-time.Key Responsibilities:Manage a portfolio...

  • Recoveries Specialist

    1 day ago

    Sydney, Australia Combined Insurance Full time

    **Your Role** To deliver operational and technical support to the Chubb Recoveries Team, ensuring adherence to Chubb's compliance and regulatory standards while managing a portfolio of subrogation and recovery matters across all lines of business. **Your Responsibilities**: - Coach and mentor junior recovery claim handlers in your technical field. -...

  • Recoveries Specialist

    1 day ago

    Sydney, Australia Chubb Full time

    **Your Role** To deliver operational and technical support to the Chubb Recoveries Team, ensuring adherence to Chubb's compliance and regulatory standards while managing a portfolio of subrogation and recovery matters across all lines of business. **Your Responsibilities**: - Coach and mentor junior recovery claim handlers in your technical field. -...

  • Recoveries Officer

    1 week ago

    Sydney, Australia HAYS Full time

    Work in a varied and unique role liaising with multiple third parties managing properties **Your new company** This is a well-established and well respected legal and lending services business who carry out work for the major banks and non-bank lenders. Based in Sydney CBD, they are a stable business going through growth. With a flat structure, this role...

  • Allied Health Assistant Sydney Cbd, Sutherland

    7 days ago

    Sydney, Australia Recovery Partners Full time

    Join a leading National Provider of Rehabilitation Services. - Be led by Managers who are Industry leaders and hands on with your development - Social, Health, and Wellbeing events throughout the year **Who Are We?** Recovery Partners are an Australian-owned Rehabilitation provider with a genuine desire to enable people to prosper. We provide services to...

  • Work, Health

    2 weeks ago

    Sydney, New South Wales, Australia Recovery Partners Full time $80,000 - $120,000 per year

    Who Are We?Recovery Partners are an Australian-owned Occupational Rehabilitation provider with a genuine desire to enable people to prosper. We provide services to everyday individuals as we strive to create a positive impact in their lives after experiencing a workplace incident.We believe that safer work is smarter work, and that positive safety culture in...