Recoveries Officer

We're looking for a Recoveries Officer to provide specialist support and process recovery activity within the team and Workers Compensation Claims. The role will be responsible for processing monetary financials in association with Workers Compensation Claim.

This role is based in Sydney and will be permanent, full-time.

Key Responsibilities:

• Manage a portfolio of S151z recovery claims
• Ensure that all actions and tasks undertaken are in compliance with icare's requirements
• Compliance with GIO internal policies and procedures including the Injury Management Program and Technical / Procedural Manuals.
• Compliance with Workers Compensation Legislation and Regulatory requirements.
• Ensure all relevant legislation, policies and procedures are adhered to in managing the provision of information, products, and services to customer.
• Maintain current case management, legislative and regulatory knowledge by actively participating in training sessions.
• Provide advice and guidance to Workers Compensation claims staff on recoveries.
• Maximise recovery opportunities to meet the KPI measures set by iCare.
• Adhere to business practices to achieve Balanced Score Card Targets.
• Ensure there is a focus on the delivery of outcomes to maximise fee income available under the performance measures.
• Build, maintain and develop relationships with internal & external customers.
• Ensure accurate processing of all monetary financials including settlements, allocation of money, returned cheques, duplicates, stale and unpresented cheques for the portfolio.
• Identify opportunities and solutions for improvement in design and process of Recoveries and associated work.

Skills & Experience Required:

• Preferred experience within a recovery environment in the Workers Compensation industry, and preferably a minimum of 3 years' experience within the Workers Compensation Industry in roles relating to the provision of claims management.
• Demonstrated experience in utilising web-based administration systems
• Strong knowledge and understanding of claims management.
• Strong understanding of recoveries procedures.
• Strong knowledge of Workers Compensation Act 1987, Workplace Injury Management and Workers Compensation Act 1998 and amendments 2002.
• Strong knowledge of associated legislations and relevant case law that governs third party recoveries.

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you'll love working with us

For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we've made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

Chase the Sun, apply online today Your future at Suncorp Group awaits

Advertised: 29 Aug 2025 AUS Eastern Standard Time

Applications close: 10 Sep 2025 AUS Eastern Standard Time

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