IT Service Desk Support Officer

2 days ago

Sutherland Shire, Australia Sutherland Shire Council Full time

Things We’ll **Trust** You With:

- Being the face and voice of our Information Management and Technology division
- Empathising with our customers needs, providing expert IT advice and assistance to Sutherland Shire Council employees ensuring exceptional support is provided.
- Following internal procedures for the effect logging, triage and resolution of support requests with agreed service levels.
- Using your technical capability, exceptional communication skills, as well as relationship and stakeholder management capability.
- Gaining respect at all levels through your professionalism, reliability and personal integrity

Things You’ll **Do**:

- Incorporate your extensive experience in ITIL Service Management and capable experience with One-Council or TechnologyOne.
- Provide support to our customers, ensuring prompt resolution of Incidents and Service Requests, either by resolving them yourself, with your extensive experience Level 1/2 technical support or through appropriate escalation to an alternate team.
- Manage support requests from initiation to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met.
- Identify opportunities for continuous improvement within our processes and procedures - you will help implement and drive productivity.
- Ensure Incidents, Problems and Service Requests are appropriately recorded including all interactions and technical activities captured
- Contribute to Council knowledge management process through capture of new articles and ensuring currency of existing articles
- Showcase Council’s values through all customer interactions - acting as a positive brand ambassador.
- Pride yourself on being a true team player - fostering an environment of collaboration.

***Things You’ll **Be Proud** Of:

- You will be able to think outside the box - providing innovative and creative solutions.
- Working for an organisation which has our community at the heart of all that we do.
- You will be proud of the positive impact you make for our people and Sutherland Shire community.

The **Fine** Print:

- **Package**:$77,000 - $84,000 gross p.a. plus 11% superannuation
- **Hours of work**:Permanent Full-time, 35 hours per week, option of 19 day month (flexitime). Additional out of work hours including weekend and public holidays may be required as part of an on call roster.
- To benefit your wellbeing you will have access to LinkedIn Learning, fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Keen To **Learn** More?

**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

  • IT Service Desk Support Officer

    2 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our IT Team!**: - Utilise your technical skills and customer service experience to resolve incidents and fulfil requests. - Be part of a dynamic work environment that values continuous improvement and professional development. - Contribute to the operational excellence of the Information Management & Technology unit. **About Us**: Sutherland Shire...

  • IT Service Desk Support Officer

    1 week ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our IT Team!**: - Utilise your technical skills and customer service experience to resolve incidents and fulfil requests. - Be part of a dynamic work environment that values continuous improvement and professional development. - Contribute to the operational excellence of the Information Management & Technology unit. **About Us**: Sutherland Shire...

  • IT Service Desk Support Officer

    2 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Being an integral member of the Service Desk team, providing expert advice and assistance to Sutherland Shire Council employees ensuring effective and efficient services are maintained and exceptional support is provided. - Providing proactive customer advice on the ever evolving environment and emerging technical...

  • IT Service Desk Support Officer

    2 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Being an integral member of the Service Desk team, providing expert advice and assistance to Sutherland Shire Council employees ensuring effective and efficient services are maintained and exceptional support is provided. - Providing proactive customer advice on the ever evolving environment and emerging technical...

  • IT Service Desk Team Leader

    18 hours ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Team Leader - Service Desk**: - Lead and inspire a dedicated team with a focus on customer service excellence. - Embrace and drive continuous improvement in a dynamic and exciting work environment. - Utilise your critical thinking skills to enhance service delivery and operational efficiency. - Communicate effectively with diverse stakeholders,...

  • Business Support Officer

    2 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our Team as a Business Support Officer - Development Services!**: - Opportunity to excel in customer service and support the Development Services team - Work in a dynamic environment with high-profile projects - Contribute to the growth and development of the Sutherland Shire community - Collaborate with a team dedicated to achieving excellence **Be...

  • Business Support Officer

    2 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Business Support Officer**: - Join a dynamic team focused on excellence in customer service. - Support the Development Services team with vital administrative functions. - Enhance your skills while contributing to the continuous improvement of local planning processes. **About Sutherland Shire Council**: Sutherland Shire Council is committed to...

  • Aged Care Support Worker

    1 week ago

    Sutherland Shire, Australia Cumberland Care Service Full time

    Cumberland Care Service is a private agency that has been providing a range of services for the frail aged & disabled 1995. Our services are tailored to support our clients requiring assistance with daily living, enabling them to live at home as independently as possible for as long as possible. We also provide clients and their Primary Carers with support...

  • Customer Service Officer

    5 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our Leisure Centres Team as a Customer Service Officer!**: **Temporary & Casual Opportunities Available**: - Are you passionate about helping others and creating positive experiences? Want to work in a vibrant, health-focused environment where your work makes_ - a real impact in the local community? _Sutherland Council are on the lookout for...

  • Customer Service Officer

    1 week ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Customer Service Officer**: - Be the first point of contact, creating exceptional experiences for our valued patrons. - Join a passionate team dedicated to promoting health, fitness, and recreation within the community. - Utilise your administrative skills to support a vibrant leisure environment. - Be part of an organisation that values collaboration,...