IT Service Desk Team Leader

3 days ago

Sutherland Shire, Australia Sutherland Shire Council Full time

**Team Leader - Service Desk**:

- Lead and inspire a dedicated team with a focus on customer service excellence.
- Embrace and drive continuous improvement in a dynamic and exciting work environment.
- Utilise your critical thinking skills to enhance service delivery and operational efficiency.
- Communicate effectively with diverse stakeholders, translating complex technical issues into actionable solutions.

At Sutherland Shire Council, we are committed to creating a vibrant community that promotes respect for people and nature. Our organisation is driven by a sense of purpose, and we believe in making a positive impact for our residents while fostering an active local economy.

**Your Role and Impact**:
As the Team Leader of our Service Desk, you will have the opportunity to lead a team that embodies excellence in customer service. You will champion ITIL-based Service Management practises, ensuring our services are trusted, secure, and proactive. Your leadership will empower your team to deliver on the vision of Information Management and Technology (IM&T) while maintaining the highest standards of service delivery.

You will be the voice of our customers, ensuring their concerns are addressed promptly and effectively. Your ability to manage competing priorities and implement a robust resource model will be key to consistently meeting service levels across all required hours, including after-hours support. This is your chance to make a real difference

**Who We're Looking For**:
We’re seeking an enthusiastic and adaptable leader who thrives in a fast-paced environment and is passionate about customer service. If you are a critical thinker and have a strong desire to empower others, we want to hear from you
- Proven experience in a service desk or customer service leadership role.
- Strong knowledge of ITIL principles and service management tools.
- Exceptional communication skills with the ability to engage with various stakeholders.
- Demonstrated ability to manage multiple priorities and drive continuous improvement.

Your leadership will not only enhance our service desk operations but will also contribute to the overall success of Council. Join us in our mission to create a connected and safe community

Join our Team and Grow with Us
- **Interview date**:Interviews will be facilitated within 2 weeks of closing dates.
- **Hours of work**:Permanent Full Time 35 hours per week with option of a 19 day month flex time arrangement.
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

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