IT Service Desk Support Officer

4 days ago

Sutherland Shire, Australia Sutherland Shire Council Full time

**Join Our IT Team**:

- Utilise your technical skills and customer service experience to resolve incidents and fulfil requests.
- Be part of a dynamic work environment that values continuous improvement and professional development.
- Contribute to the operational excellence of the Information Management & Technology unit.

**About Us**:
Sutherland Shire Council is committed to delivering excellent services across its four operating divisions: Planning, Infrastructure, Community and Corporate. Our Information Management and Technology Unit plays a vital role in ensuring that both Council staff and the community receive high-quality IT support.

This is a fantastic opportunity to be part of a collaborative environment that values teamwork, respect, and innovation. Our focus is on enhancing employee and customer experiences while driving future growth and delivery excellence.

**About The Role**:
The IT Service Desk Support Officer serves as the primary point of contact for IT support within the Information Management and Technology department. This role is essential in ensuring effective communication between Council staff and the IT Service Desk for incident resolution and request fulfilment.

**Who We Are Looking For**:

- Tertiary qualifications in a related discipline or substantial experience in IT.
- Knowledge of ITIL principles and a current driver’s licence.
- Proficiency in Microsoft Office 365, Windows Desktop OS, SCCM/MECM, Active Directory, and information security fundamentals.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent communication and interpersonal skills to effectively engage with customers at all levels.
- A growth mindset and eagerness to learn and improve.

We are looking for a team player who is committed to delivering superior customer experiences and can thrive in a fast-paced, high-volume work environment.

Join our Team and Grow with Us
- **Interview date**:Interviews will be facilitated week within 2 weeks of the closing date
- **Package**:$80,196 - $89,815 gross p.a. plus 11.5% superannuation.
- **Hours of work**:Permanent Full-Time 35 hours per week with option of 19 day month flexitime arrangement. Additional out of work hours including weekend and public holidays may be required as part of an on call roster.
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

  • IT Service Desk Support Officer

    1 week ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our IT Team!**: - Utilise your technical skills and customer service experience to resolve incidents and fulfil requests. - Be part of a dynamic work environment that values continuous improvement and professional development. - Contribute to the operational excellence of the Information Management & Technology unit. **About Us**: Sutherland Shire...

  • IT Service Desk Support Officer

    1 week ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Being an integral member of the Service Desk team, providing expert advice and assistance to Sutherland Shire Council employees ensuring effective and efficient services are maintained and exceptional support is provided. - Providing proactive customer advice on the ever evolving environment and emerging technical...

  • IT Service Desk Support Officer

    1 week ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Being an integral member of the Service Desk team, providing expert advice and assistance to Sutherland Shire Council employees ensuring effective and efficient services are maintained and exceptional support is provided. - Providing proactive customer advice on the ever evolving environment and emerging technical...

  • IT Service Desk Support Officer

    4 weeks ago

    Sutherland Shire, Australia Careers at Council Full time

    Utilise your technical skills and customer service experience to resolve incidents and fulfil requests.Be part of a dynamic work environment that values continuous improvement and professional development.Contribute to the operational excellence of the Information Management & Technology unit.Sutherland Shire, Non AU StateDescriptionJoin Our IT TeamUtilise...

  • IT Service Desk Support Officer

    4 weeks ago

    Sutherland Shire Council, Australia Careers at Council Full time

    Utilise your technical skills and customer service experience to resolve incidents and fulfil requests.Be part of a dynamic work environment that values continuous improvement and professional development.Contribute to the operational excellence of the Information Management & Technology unit.Sutherland Shire, Non AU StateDescriptionJoin Our IT TeamUtilise...

  • Business Support Officer

    2 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our Team as a Business Support Officer - Development Services!**: - Opportunity to excel in customer service and support the Development Services team - Work in a dynamic environment with high-profile projects - Contribute to the growth and development of the Sutherland Shire community - Collaborate with a team dedicated to achieving excellence **Be...

  • Front Desk Representative

    2 weeks ago

    Livingstone Shire, Australia beBeeRepresentative Full time $50,000 - $70,000

    Front Desk Representative Job SummaryAs a Front Desk Representative, you will be the primary point of contact for patients and set the tone for their experience. This role is ideal for individuals with strong customer service skills who are passionate about making a difference in people's lives.This is an excellent opportunity for those looking to transition...

  • Business Support Officer

    7 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Business Support Officer**: - Join a dynamic team focused on excellence in customer service. - Support the Development Services team with vital administrative functions. - Enhance your skills while contributing to the continuous improvement of local planning processes. **About Sutherland Shire Council**: Sutherland Shire Council is committed to...

  • Aged Care Support Worker

    6 days ago

    Sutherland Shire, Australia Cumberland Care Service Full time

    Cumberland Care Service is a private agency that has been providing a range of services for the frail aged & disabled 1995. Our services are tailored to support our clients requiring assistance with daily living, enabling them to live at home as independently as possible for as long as possible. We also provide clients and their Primary Carers with support...

  • Accounting Support

    2 weeks ago

    Sutherland, Australia Micronet Systems Pty Ltd Full time

    Are you looking to use your bookkeeping / accounting / ERP / logistics experience doing something new? We are seeking a person to work as part of a Service Desk team supporting customers to use our software. Our friendly team work to resolve customer enquiries and to educate customers on how to use our business management / ERP software. You will be...