IT Service Desk Support Officer

1 week ago

Sutherland Shire, Australia Sutherland Shire Council Full time

**Join Our IT Team**:

- Utilise your technical skills and customer service experience to resolve incidents and fulfil requests.
- Be part of a dynamic work environment that values continuous improvement and professional development.
- Contribute to the operational excellence of the Information Management & Technology unit.

**About Us**:
Sutherland Shire Council is committed to delivering excellent services across its four operating divisions: Planning, Infrastructure, Community and Corporate. Our Information Management and Technology Unit plays a vital role in ensuring that both Council staff and the community receive high-quality IT support.

This is a fantastic opportunity to be part of a collaborative environment that values teamwork, respect, and innovation. Our focus is on enhancing employee and customer experiences while driving future growth and delivery excellence.

**About The Role**:
The IT Service Desk Support Officer serves as the primary point of contact for IT support within the Information Management and Technology department. This role is essential in ensuring effective communication between Council staff and the IT Service Desk for incident resolution and request fulfilment.

**Who We Are Looking For**:

- Tertiary qualifications in a related discipline or substantial experience in IT.
- Knowledge of ITIL principles and a current driver’s licence.
- Proficiency in Microsoft Office 365, Windows Desktop OS, SCCM/MECM, Active Directory, and information security fundamentals.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent communication and interpersonal skills to effectively engage with customers at all levels.
- A growth mindset and eagerness to learn and improve.

We are looking for a team player who is committed to delivering superior customer experiences and can thrive in a fast-paced, high-volume work environment.

Join our Team and Grow with Us
- **Interview date**:Interviews will be facilitated week within 2 weeks of the closing date
- **Package**:$82,602 - $92,510 gross p.a. plus 12% superannuation.
- **Hours of work**:Permanent Full-Time 35 hours per week with option of 19 day month flex time arrangement available. Additional out of work hours including weekend and public holidays may be required as part of an on call roster.
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

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