Remediation Manager

Job descriptionSome career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Remediation Manager for Wealth and Personal Banking (WPB) Remediation will play a significant and critical role in the success of WPB’s objectives and outcomes within the Remediation programme.

In this role, you will be accountable for providing support to Remediation Lead in the successful delivery of various critical Remediation projects across WPB. You will also be responsible for requirements gathering related to remediation projects, followed by solution selection and design as well as responsible for executing the remediation and customer contact strategy approach.

Your main responsibilities will include:

- Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved
- Regular interaction with primary stakeholders and coordinate with departments tasked with delivery of the Remediation initiatives in country including Regulatory Compliance, Legal, Proposition, Business Risk & Control Management and Business Implementation.
- Understand and manage programme client / stakeholder requirements and expectations to ensure customer satisfaction.
- Prepare updates to provide accurate, timely and insightful analysis of the progress of the Remediation Programmes and work streams including an assessment of the impact on the business and recommended intervention requirements where necessary.
- Liaise with senior stakeholders both inside and outside of the Remediation Programme.
RequirementsTo be successful in this role, you will need:

- Strong experience and understanding of retail banking, wealth management businesses and the associated control frameworks
- Exceptional interpersonal skills with ability to build strong relationships with both Compliance and business stakeholders
- A pragmatic approach to providing solution based advice/guidance, with our customer's needs front of mind
- Relevant tertiary qualification in related business field
- Experience in the development and delivery of governance frameworks
- Ability to lead and influence strategy and decisions
- Attention to detail i.e. the ability to complete tasks with thoroughness, accuracy, and consistency

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.