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Remediation Lead

3 weeks ago

Sydney, Australia HSBC Full time

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

In this role, you are responsible for the management, governance and oversight of key Wealth and Personal Banking (WPB) remediation programs

Your main responsibilities will include:

- Define WPB remediation policy in line with bankwide guidelines and industry best practice
- Oversee the execution of remediation programs to ensure timely remediation of both customer issues and addressing of root cause issues
- Provide regular reporting on remediation progress to local and regional risk committees and HSBC Australia Board and where appropriate for regulators
- Chair the WPB Remediation Forum
- Drive proactive initiatives to address weaknesses in current control environment and improve the speed of remediation
- Oversee investigations to ensure they are conducted in a thorough and timely manner

Requirements

To be successful in this role, you will need:

- Relevant tertiary qualifications with quantifiable experience in Remediation, product at a Financial Institution and have a basic understanding of how products work.
- Proven record of effective management in a leadership role, including planning and decision making, identifying priorities and bringing a wide range of projects to successful completion
- Demonstrated experience delivering large scale business initiatives concerning regulatory and operational enhancement related to customer account opening/due diligence, within a Wealth and Personal Banking context
- Experience of managing resources in senior roles to achieve objectives using appropriate communication delegation and planning skills, and ability to mobilise resources across WPB
- Very strong stakeholders management skills. Ability to build connections and work collaboratively across the Group

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.