Office Manager

**Office Manager**
- Join a company with a diverse range of clients._
- Grow your mortgage broking experience._
- Contribute to a business with a reputation for delivering outstanding service._
- Be rewarded with opportunities for development, promotion and bonuses._
- Be part of a family business with a family feel._

We are a small, well established (23 years), family mortgage broking business priding ourselves on old school customer service. This has resulted in ongoing referrals from past borrowers, including multi-generations from the same families.

We are passionate about helping our customers reach their financial goals and working with them during the most exciting and stressful times of their lives.

We are looking for a reliable and committed professional to partner with us, who is as passionate as we are about the personal/quality service we have built our reputation on. You will be confident and experienced to manage a mortgage broking office, including the loan process completely, with a view of managing future staff.

You can take care of and care for our customers and staff when we can’t and we can rely on and trust you completely.
- Manage the loan process from submission through to settlement;
- Be responsible for customer loans and any staff members.
- Handle enquiries from clients.
- Prepare thorough file notes for loans.
- Prepare loan servicing calculators.
- Request and confirm accuracy of all required supporting documents.
- Constant communication with all relevant parties
- General Office duties as required including:

- Answering phone
- General maintenance of existing loans
- Maintain comprehensive and accurate client records and files
- Identify issues and independently seek a resolution.
- Follow and ensure staff follow procedures and be looking to improve client services
- Maintain confidentiality and act with discretion

To be successful in this role you can demonstrate the following skills:

- High level organisation and prioritising skills. Time Management is crucial.
- Strong people skills - within the office and with borrowers
- Open and direct in communication.
- Positive energy.
- Work as a team player
- Computer literacy with Microsoft Office suite.
- Commitment to integrity, honesty and quality client-focused services.
- Sound interpersonal, liaison, written and oral communication skills.
- Willingness to learn and embrace change.
- Open to change and growth.
- Be curious - asking questions to learn, grow and solve.
- Ability to work without supervision and do without being asked.
- Anticipate issues and resolve.
- Ability to manage all interactions in a calm and professional manner.
- Excellent personal presentation.
- Ability to work under strict timelines with a focus on job completion.
- Strong attention to detail.

This role requires an experienced and outgoing professional with minimum 5 years local (Australian) mortgage lending experience and preferably a cert IV in mortgage broking or better.
- Exposure to a diverse and friendly client base, including first home buyers, investors, self employed and many more.
- The opportunity to have responsibility for our customers and be rewarded for your commitment to our business.
- A family feel, rather than a large corporation

If you are a motivated and results-driven individual with a passion for client service, we would love to hear from you.

Please forward a covering letter explaining why you think you would be a benefit to our company and borrowers in the advertised role.

The covering letter is essential to our gaining an understanding of how you see yourself fitting in the role while also setting our expectations on your communication style and ability. **Applications without a covering letter will not be considered.**

Pay: $80,000.00 - $120,000.00 per year

Supplementary Pay:

- Performance bonus

**Experience**:

- Mortgage Industry: 5 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person