Contact Centre Sales Consutant

2 days ago

Perth, Australia SIRVA Full time

Responsible for the customer satisfaction of inbound calls and the telephone communication of web-based quote request enquiries with the view to qualification of the call, the securing of a pre-move inspection, quotation and follow up to a point of closing the sale and handing over to Operational teams for execution. The Pre-sales Consultant may be required to carry out virtual surveys and inspections to enable a cross functional service within the organisation.
Financial
- To ensure that all prospective clients are made aware of the company's payment requirements.

Administration
- Prompt follow up of voice mailed messages and web based ‘Request a Quote’ via personalised phone call within 24 hrs.
- Qualify incoming telephone sales enquiries and immediately evaluate high value opportunities for hand over to Moving Sales Consultants via appointment booking screen.
- Full-service relationship management for all other valued opportunities from follow through to completion.
- Prepare and send quotes as requested
- Collect and enter move inspections/quotes in Navision/ProMove
- Follow up all leads within 48 hours of contact to client with possibility to negotiate prices of removals within appropriate margin levels to achieve confirmed sale.
- Collaborate and instruct services either to internal department or to external vendors with clear communication on instruction
- Utilize a variety of sales strategies including sales presentations, brochures and product & insurance materials to promote the Allied brand.
- On occasion, complete video inspections for International, Domestic removals as required and assist clients in all aspects of moving using a full scope of marketing strategies to promote the Allied brand
- To maintain a daily diary of activities that ensures appropriate scheduling of client appointments, sales activities & presentations (video).

PREFERRED SKILLS & EXPERIENCE
- Exceptional customer service focus and experience successfully servicing Cooperate and consumer clients.
- Excellent written and verbal communication skills
- Internal and external relationship building skills
- Competent user of IT systems - Navision/Pro-move

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

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