Contact Centre Roles census Workforce Support Centre

Various Contact Centre roles supporting the 2026 Census
- Temporary contracts up to 18 months
- Locations: Perth & Canberra

The Australian Bureau of Statistics (ABS) is looking to recruit suitably experienced Contact Centre staff for our Census Workforce Support Centre. The Workforce Support Centre is a large team comprised of two phone-based contact centres; the field Recruitment Support Line and the Staff Support Centre.

The vacancies are located in Perth (all roles) and Canberra (APS 6 Supervisor role only). These are temporary positions up to 18 months duration.

**Assistant Director (EL 1), Workforce Support Centre - Perth only**

As Assistant Director, Workforce Support Centre, you will be a hands-on customer service leader who thrives in an operational environment. You will work closely with a Director and the broader Census Workforce Services leadership team to enable a large and diverse team of agents, officers and managers in the delivery of contact centres across operational hours.

Skills and experience:

- demonstrated leadership experience in coaching and developing others for high-performance
- proven experience in delivering customer or enabling services, ability to anticipate and be responsive to the needs of stakeholders and clients
- sound judgement and strong critical thinking and problem-solving skills
- a strong ability to build operational context and grasp key concepts quickly
- be calm and composed under pressure, and lead by example.

**Supervisor (APS 6), Workforce Support Centre - Perth and Canberra**

Skills and experience:

- experience in managing teams in a customer service or call centre environment, with the ability to train and coach less experienced team members
- ability to use a flexible, outcome focused approach to meet business objectives while maintaining a high quality of work
- strong written, verbal and phone communication skills
- customer-focused and committed to providing effective and responsive services to clients
- critical thinking and problem-solving capabilities, including the ability to critically assess issues and contribute to innovative solutions
- excellent coordination skills, attention to detail and ability to manage competing priorities
- proven ability to communicate, liaise and maintain relationships with stakeholders.

**Team Leader (APS 5), Workforce Support Centre - Perth only**

Skills and experience:

- experience leading teams in a customer service or call centre environment
- ability to assist staff development through training, coaching and providing feedback
- customer-focused and committed to providing effective and responsive services to clients
- strong written, verbal and phone communication skills
- good attention to detail and ability to manage competing priorities
- strong analytical skills to identify risks and contribute to solutions
- ability to communicate, liaise and maintain relationships with stakeholders.

**About the Census Workforce Support Centre**

The Census Workforce Support Centre will operate during the following hours across different phases:
Off-Peak - 8:30am to 7:00pm AEST

Peak - 8:00am to 10:30pm AEST

(Weekdays & Weekends, including public holidays.)

As part of the leadership team, you are expected to share your availability across these hours to ensure consistent support for your team’s delivery.

**Salary information**

EL1 (Assistant Director): $117,593 - $135,935

APS 6 (Supervisor): $95,714 - $108,092

APS 5 (Team Leader): $85,204 - $95,705

Plus 15.4% employer contribution to super.

**How to apply**

**Applications close Sunday 20th July 2025 at 11.30 pm (AEST).**

ABS Recruitment Guide