Contact Centre Sales Consultant

SIRVA is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With SIRVA locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it
SIRVA is now seeking for a Contact Centre Sales Consultant to support our international clientele based out of Australia.
This role requires flexibility to shift times and offers a hybrid working model with work from home available.
Why work for SIRVA?
Being an international brand with a cross regional structure your career opportunities could be endless You can make colleagues, connections, and friendships the world over with SIRVA.
Diversity and inclusion are part of our service and therefore is part of our DNA. At SIRVA our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identity.
SIRVA has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
**Position Summary**:
Responsible for the customer satisfaction of inbound calls and the telephone communication of web-based quote request enquiries with the view to qualification of the call, the securing of a pre-move inspection, quotation and follow up to a point of closing the sale and handing over to Operational teams for execution.
**Functions and Responsibilities**:

- Prompt follow up of voice mailed messages and web based ‘Request a Quote’ via personalized phone call within 24 hrs.
- Qualify incoming telephone sales enquiries and immediately evaluate high value opportunities for hand over to Moving Sales Consultants via appointment booking screen.
- Full-service relationship management for all other valued opportunities from follow through to completion.
- Prepare and send quotes as requested.
- Collect and enter move inspections/quotes into company systems.
- Follow up all leads within 48 hours of contact to client with possibility to negotiate prices of removals within appropriate margin levels to achieve confirmed sale.
- Collaborate and instruct services either to internal department or to external vendors with clear communication on instruction.
- Utilize a variety of sales strategies including sales presentations, brochures and product & insurance materials to promote the Allied brand.
- To maintain a daily diary of activities that ensures appropriate scheduling of client appointments, sales activities.

**Qualifications**:

- Exceptional customer service focus and experience successfully servicing.
- Cooperate and consumer clients.
- Excellent written and verbal communication skills.
- Internal and external relationship building skills.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.